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FAQ

How to?

How to delete a user or change the account type? How to add a new user to Sotrender? How to remove profiles from Sotrender? How to add the competitor’s profile to Sotrender? How to add your own profile? How to refresh your authorization? How to re-add the authorization? How to properly connect your Instagram account with Facebook
The most common issues with Instagram profiles The most common issues with Facebook profiles

Metrics

What is the difference between Facebook and Sotrender Engagement Indicators? What is the Affinity Index and how do we calculate it? How does Sotrender count Interactivity Index, Relative Interactivity Index, Activity Index, and engagement? What is Activity Index? What is the Interactivity Index? What additional data is available for my own profiles? Reach on Facebook – Types and How to Measure Them Who is an Engaged user?

Moderation

What Page role do I need to have on Facebook to use moderation in Sotrender? Can I tag users with Sotrender’s moderation? What platforms can I moderate with Sotrender? What is moderation on Facebook? How does Sotrender’s Facebook Moderation work? How can I activate moderation in Sotrender?

Payments

How can I pay for Sotrender? When will Sotrender send me my invoices? In what currency will I receive my invoices?

Reporting

Do automatic reports cost an additional fee? Can I export social media data from Sotrender? Does Sotrender offer any additional social media reports? What exactly are Sotrender Trends reports? Why is my profile not in Trends reports? How can I add my profile?

Settings

How many users can use an account in Sotrender? How do I close my Sotrender account? Can I see only local data for international profiles? Can I change the profiles added to my account? Why do I have to authorize Facebook with my private account? Is it obligatory?

Sotrender

Can I analyze the competition’s profiles? What social media platforms does Sotrender analyze? Why is Sotrender better than similar platforms? Does Sotrender offer any additional social media reports? How do you measure response time in Sotrender? What are Sotrender tips and why should I follow them? How do I use Sotrender in order to improve my results? Do you search for keywords?
Why do I need Sotrender? What is Sotrender?

Sotrender Ads

How to see competitors’ Facebook ad results? Which categories can you find in Sotrender Ads’ Benchmarking?

Track your social media KPIs