Giving our clients a social inbox for Facebook and Messenger was just the beginning! Now, we would like to introduce you to our newest feature: sentiment analysis in Sotrender!

Hey, social media manager, Hey, marketing freelancer, In 2020, Instagram is the hottest platform and a game-changer for many brands. No matter if they are from e-commerce or the tech world, the majority simply want to be present on Instagram. 

Moderation is a necessary part of managing any social media platform. It is a way of regulating content, responding to concerns, and maintaining the quality of your profile. Without moderation on Facebook, your responses would be disorganized. That means you wouldn’t be able to control your brand image and customer service would decline in quality. […]