Comfortably managing ads on Facebook to make a good first impression

We went over how to provide great customer service over Facebook, but now we want to dig into another aspect of operating your Facebook profile. Managing ad comments is an important component of a successful social media strategy. If you don’t engage with your fans or take care of their consumer needs, what’s to stop […]

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16 key practices for perfect social customer service on Facebook

Businesses on social media recognize the importance of making sure their customers are satisfied. Your brand’s representation on social media can determine whether or not you will have a loyal follower base. That’s where Facebook social customer service comes into the picture.

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