Introducing Facebook Moderation in Sotrender! [Product Update]

Moderation is a necessary part of managing any social media platform. It is a way of regulating content, responding to concerns, and maintaining the quality of your profile. Without moderation on Facebook, your responses would be disorganized. That means you wouldn’t be able to control your brand image and customer service would decline in quality. […]

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cyber week

Sotrender presents: Cyber Week 2019

Cyber Week is becoming a tradition in Sotrender. As you guys warmly welcomed it last year, we are organizing Sotrender’s Cyber Week for the third year in a row.

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15 key practices for perfect social customer service on Facebook

Businesses on social media recognize the importance of making sure their customers are satisfied. Your brand’s representation on social media can determine whether or not you will have a loyal follower base. That’s where Facebook social customer service comes into the picture.

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