Customer service and social media

Customer Service and Social Media – Improve your audience relationship

Social media is one of the most important means of communication for businesses today. But when businesses talk about social media, they usually focus on improving your brand awareness, reaching new clients, and connecting with your audience. However, they often forget very practical things businesses can do with social media. One of which is customer […]

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Do you know all of these marketing acronyms? Check it out!

Do you fancy yourself a marketing guru, where nothing can surprise you? Do you dream about social media, waking up with your fingers ready to scroll Facebook? Breathe marketing in and out and falling asleep by counting all your likes? But then comes the day when you get stumped by a suspicious set of letters; […]

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Twitter Trends UK January 2017

Fanpage Trends UK January 2017 – Engagements and competitions

Sotrender is happy to present the 18th edition of Fanpage Trends UK – the first report analyzing brand communication on Facebook in the UK. We analysed reach, engagement, customer service, and content on Facebook in 11 integral industries. What are the biggest UK Facebook Pages? Which of them is the most successful at engaging fans […]

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