Twitter Direct Messages default settings are set so you can only receive direct messages from people you follow. If you want to set up Direct Messages for your business, you need to change that as well as a few other things.
Setup your Direct Messages for your business by following these steps:
- Go to your Twitter Account.
- Go to your Security and privacy settings.
- Find ‘Receiver direct messages from anyone’ and check the box.
Direct Messages are a great why to keep things private between you and your customers on Twitter. By making using it a customer service platform, your business can gain quite a bit.