To find a user’s comments on Facebook, you typically have to scroll through several blocks of comments. Obviously, this is an inconvenience to busy social media managers. For one, it can take up time that you might not necessarily have. Also, you might be missing out on a few comments by the same user because […]

You’ve followed the best practices for social customer service and care on Facebook. But how can you be sure that your social customer care strategy was a success? Obviously, you need some type of statistics on Facebook comments to test your efforts.

Just because it’s possible to buy Facebook comments and likes doesn’t mean you should. Instead, you should focus on building a loyal fanbase that will be willing to engage with you. 

It can be difficult to efficiently manage comments on Facebook Ads if you haven’t done it before. You might feel overwhelmed by the number of responses, and you might not be sure how to handle some types of comments. Here’s a quick guide on how you can reply to and manage comments on your Facebook […]

No, you can’t. Deleting content on Facebook is an irreversible action and after you delete a post or a comment you can neither check what was deleted nor who deleted it. The content will simply disappear. 

Yes. The user who wrote the comment and their friends will still see the comment after we hide them. However, no one else will see the comment anymore. Therefore, it might be tempting to hide any comment which we find threatening to our brand or that we simply feel uncomfortable answering. From the brand reputation […]

Facebook aims to be a friendly and safe place for its users. Therefore, it gives them the possibility to stand up against hate speech, discrimination, fake news or any disturbing content. If you feel that a comment is inappropriate, you can report it on Facebook. How to report a comment on Facebook? First, click on […]

Since Facebook bought Instagram in 2012, the two platforms have started to become more and more integrated. Recently, Facebook started to allow users to answer Instagram comments and direct messages from Facebook. Here’s how you can reply to users across platforms.

Yes, you can set up automated replies and it’s a great feature! Especially if your marketing strategy relies heavily on communication on Facebook. Do you publish engaging posts and advertise on Facebook regularly? Then expect users to send you private messages and treat your business page on Facebook like Customer Help Desk.

Unfortunately for social media managers, sometimes not all the comments you get are relevant. For example, a customer might have left a negative comment, a complaint, or profanities that should be dealt with a higher priority than a neutral or non-threatening comment. Or in another case, a customer might have written sensitive information that should […]