As a social media manager or moderator, you have to look through and moderate many comments on a daily basis. However, there might be situations where a comment gets deleted by accident or you need to know who deleted entire comment threads on any given day. So how can you find out who deleted a […]

Providing customer service over social media comes with so many benefits, but you have to make sure your efforts result in a happy customer. To do that, your company can make use of the right type of analysis that can track emotional charge.  Since sentiment analysis can improve customer service on your social media channels, […]

To find comments made by someone on Facebook, you typically have to scroll through several blocks of comments. Obviously, this is an inconvenience for just about anyone. For one, it can take up time that you might not necessarily have. Also, you might be missing out on a few comments by the same user because […]

You’ve followed the best practices for social customer service and care on Facebook. But how can you be sure that your social customer care strategy was a success? Obviously, you need some type of statistics on Facebook comments to test your efforts.

Just because it’s possible to buy Facebook comments and likes doesn’t mean you should. Instead, you should focus on building a loyal fanbase that will be willing to engage with you. 

Yes. The user who wrote the comment and their friends will still see the comment after we hide them. However, no one else will see the comment anymore. Therefore, it might be tempting to hide any comment which we find threatening to our brand or that we simply feel uncomfortable answering. From the brand reputation […]

Since Facebook bought Instagram in 2012, the two platforms have started to become more and more integrated. Recently, Facebook started to allow users to answer Instagram comments and direct messages from Facebook. Here’s how you can reply to users across platforms.

Before you start using Sotrender’s moderation for community management, you need to check whether you have the adequate Page Role on a Facebook Page.

As a manager of a Business Page, you probably have a lot of messages to go through, right? Organizing your Facebook inbox can help you save time and respond to the right users at a reasonable pace. So how can you organize it to improve efficiency?

Visuals are particularly effective in social media. The emotional appeal of emojis has the potential to increase your engagement on Facebook and other platforms. Here’s a quick explanation of how you can use emojis, GIFs, and other images when you answer Facebook users.