A social inbox (also referred to as moderation on Facebook) is an efficient way of managing and mitigating discussions on your social media page.
This includes responding to and addressing user’s comments and concerns on your page, posts, or ads. Moderation on Facebook may include replying to, muting, deleting, or hiding comments in a thread. It’s possible that you’ve even heard of moderation being referred to as community management.
Sotrender has its own social inbox feature within the original application. You can moderate your page by giving Sotrender access to it. All of the aforementioned moderation activities can be done in the app so that you do not have to switch between tabs.