Yes. The user who wrote the comment and their friends will still see the comment after we hide them. However, no one else will see the comment anymore. Therefore, it might be tempting to hide any comment which we find threatening to our brand or that we simply feel uncomfortable answering. From the brand reputation […]

Facebook aims to be a friendly and safe place for its users. Therefore, it gives them the possibility to stand up against hate speech, discrimination, fake news or any disturbing content. If you feel that a comment is inappropriate, you can report it on Facebook. How to report a comment on Facebook? First, click on […]

Since Facebook bought Instagram in 2012, the two platforms have started to become more and more integrated. Recently, Facebook started to allow users to answer Instagram comments and direct messages from Facebook. Here’s how you can reply to users across platforms.

Unfortunately for social media managers, sometimes not all the comments you get are relevant. For example, a customer might have left a negative comment, a complaint, or profanities that should be dealt with a higher priority than a neutral or non-threatening comment. Or in another case, a customer might have written sensitive information that should […]

Before you start using Sotrender’s moderation for community management, you need to check whether you have the adequate Page Role on a Facebook Page.

As a manager of a Business Page, you probably have a lot of messages to go through, right? Organizing your Facebook inbox can help you save time and respond to the right users at a reasonable pace. So how can you organize it to improve efficiency?

Visuals are particularly effective in social media. The emotional appeal of emojis has the potential to increase your engagement on Facebook and other platforms. Here’s a quick explanation of how you can use emojis, GIFs, and other images when you answer Facebook users.

If you work in an agency or as a social media manager, you’re probably managing a variety of profiles. Unfortunately, it can be time-consuming to switch between each page on a different tab. However, it’s an option that’s just a few clicks away in Sotrender.

Tagging users when interacting with them is a good way to direct their attention, as well as to personalize your response. It’s also useful when you’re participating in a group discussion in the comments section, and you want to specify who you are talking to.

Currently, you can use Sotrender’s social inbox to moderate regular posts, ads, and messages on Facebook. We are also working on other platforms as well. If you would like to learn more about Sotrender’s social inbox, we recommend checking out: How can I activate moderation in Sotrender? What Page role do I need to have […]