Posts tagged with sotrender

How do I close my Sotrender account?

After the trial period ends, your account will automatically change to a demo version. You will not have to pay for this switch. Canceling an account by a User can be done at any time, but it will close only after the current settlement period. To cancel your account, go to Settings, click ‘Subscription’ and […]

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Does Sotrender offer any additional social media reports?

Yes, in our portfolio we have few additional reports: Paid Communication (requires verification with Sales Team first: sales@sotrender.com) – estimations of your competitor’s insights data – what they’re promoting, how much they’re spending, and when they’re using paid promotion. Brand Awareness – How does your brand look online? Are people talking about it? How, when, […]

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When will Sotrender send me my invoices?

Depending on the selected payment method, you can expect invoices: Within 24 hours after charging your account (credit cards payments). Invoices will be available in panel Settings, under ‘Invoices’ tab. According to your individual contract (bank transfers). Invoices will be sent via email.

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In what currency will I receive my invoices?

In Sotrender we have 2 payment methods. Your options are the following: Credit card – Invoices are settled in Polish Zloty (PLN), Euro (EUR), US Dollars (USD), or British Pound (GBP). Bank transfer – Invoices may be settled in any currency and it’s always described in the client’s individual contract.

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Can I change the profiles added to my account?

Yes, you can change and remove already added profiles. Just go to your account Settings and remove the selected profile. It will disappear at the end of the current billing period. Then you will be able to add new profile.

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Do automatic reports cost an additional fee?

No, they are free with your subscription plan.

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What are Sotrender tips and why should I follow them?

Sotrender tips are a unique solution – it’s automatic social media data interpetation. Helpful information is given in the form of short tips, prompting you about how to better conduct social media communication, what solutions are good for you, and which activities are better left avoided. Think of it as an advisor, which gives you […]

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How do I use Sotrender in order to improve my results?

Sotrender helps you analyse your actions from the past and to see their consequences. Thanks to that, you can continue good practices and avoid bad ones. You can also learn beneficial social media strategies from your competitors. If you want to save time and want quick prompts, we recommend our data-driven tips. You can read […]

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What is the difference between Facebook and Sotrender Engagement Indicators?

Facebook counts post clicks, our indicator counts only post activities (likes and comments) as well as posts on a Page.

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Who is an Engaged user?

Engaged users are users who, in a given period of time, were in any way active on the Page.

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