As a social media manager or moderator, you have to look through and moderate many comments on a daily basis. However, there might be situations where a comment gets deleted by accident or you need to know who deleted entire comment threads on any given day. So how can you find out who deleted a […]
To find comments made by someone on Facebook, you typically have to scroll through several blocks of comments. Obviously, this is an inconvenience for just about anyone. For one, it can take up time that you might not necessarily have. Also, you might be missing out on a few comments by the same user because […]
You’ve followed the best practices for social customer service and care on Facebook. But how can you be sure that your social customer care strategy was a success? Obviously, you need some type of statistics on Facebook comments to test your efforts.
It can be difficult to efficiently manage comments on Facebook Ads if you haven’t done it before. You might feel overwhelmed by the number of responses, and you might not be sure how to handle some types of comments. Here’s a quick guide on how you can reply to and manage comments on your Facebook […]
Unfortunately for social media managers, sometimes not all the comments you get are relevant. For example, a customer might have left a negative comment, a complaint, or profanities that should be dealt with a higher priority than a neutral or non-threatening comment. Or in another case, a customer might have written sensitive information that should […]
Yes, you should. Some of them might offer useful feedback or good advice. And don’t just moderate such positive posts; be sure to reply as well. Interacting with your audience will be appreciated. Feedback won’t always be positive, so be prepared for judgmental opinions and unhinged hatred. These are the comments you have to moderate. […]
Facebook still doesn’t have a ‘dislike’ button, but people still have plenty of ways to tell you they dislike something. They can use comments, hate reactions, or giving you a low star review. And when they do any (or all) these things, you still have to make them happy. Follow these rules, and it will […]
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