{"id":35847,"date":"2018-10-30T10:57:51","date_gmt":"2018-10-30T09:57:51","guid":{"rendered":"https:\/\/www.sotrender.com\/blog\/?p=35847\/"},"modified":"2025-02-04T15:51:46","modified_gmt":"2025-02-04T14:51:46","slug":"competitive-benchmarking","status":"publish","type":"post","link":"https:\/\/www.sotrender.com\/blog\/2018\/10\/competitive-benchmarking\/","title":{"rendered":"Competitive Benchmarking in Social Media [101 Guide]"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Who doesn\u2019t want to know their competitor\u2019s every secret? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And did you know that you can uncover at least a few of their secrets? Easily and quickly? That\u2019s right, in marketing (and business in general), there\u2019s a special formula for that known as benchmarking. Even if you\u2019re unfamiliar with the term, it\u2019s not as complicated as it might seem.<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re here to guide you through the benchmarking process and help you get the most out of it. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s start from the very beginning. <\/span><\/p>\n<h2><b>What is competitive benchmarking?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">According to the <a href=\"https:\/\/www.bussinessdictionary.com\/definition\/benchmarking\" target=\"_blank\" rel=\"noopener\">definition<\/a>:<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">A measurement of the quality of an organization&#8217;s policies, products, programs, strategies, etc., and their comparison with standard measurements, or similar measurements of its peers.<\/span><\/i><\/p><\/blockquote>\n<h3><b>What are the objectives of competitive benchmarking?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The main <a href=\"https:\/\/www.bussinessdictionary.com\/definition\/benchmarking\" target=\"_blank\" rel=\"noopener\">objectives<\/a> of benchmarking are:<\/span><\/p>\n<ul>\n<li><em><span style=\"font-weight: 400;\">To determine what and where improvements are called for.<\/span><\/em><\/li>\n<li><em>To analyze how other organizations achieve their high-performance levels.<\/em><\/li>\n<li><em><span style=\"font-weight: 400;\">To use this information to improve performance.<\/span><\/em><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To put it simply, we can say that benchmarking is the act of comparing\u2026 anything. It usually relates to business but it can be applied to any part of our lives as well. <\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">If you are more into the historical aspects and managing \/ CEO approach, you\u2019ll love what was published by <\/span><\/i><a href=\"https:\/\/hbr.org\/1987\/01\/how-to-measure-yourself-against-the-best\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Harvard Business Review<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> called \u201cMeasure Yourself Against the Best\u201d.<\/span><\/i><\/p>\n<h3><b>Benchmarking is a process<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s one of the first things which you should be aware of. Benchmarking is a process. It&#8217;s not something that\u2019s done once and is done for good. The world changes, trends change, best practices change.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As long as your business develops and you introduce improvements, your situation changes along with it. Which means you\u2019ll soon have to start benchmarking again. <\/span><\/p>\n<div id=\"attachment_35849\" style=\"width: 568px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35849\" class=\"size-full wp-image-35849\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/BENCHAMRKING-IS-A-PROCESS.jpg\" alt=\"Benchmarking is a process\" width=\"558\" height=\"505\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/BENCHAMRKING-IS-A-PROCESS.jpg 558w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/BENCHAMRKING-IS-A-PROCESS-475x430.jpg 475w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><p id=\"caption-attachment-35849\" class=\"wp-caption-text\">Benchmarking is a process, <a href=\"https:\/\/www.linkedin.com\/pulse\/benchmarking-process-thant-zin-oo\/\">source<\/a><\/p><\/div>\n<h2><b>Why should each brand benchmark against competition?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Why should you even consider benchmarking? What will you get out of it? After all, this is another task to put on your to-do list. Since time is always lacking, it\u2019s necessary to be aware of all the advantages we get from additional tasks. <\/span><\/p>\n<p><b>So, why benchmarking? <\/b><\/p>\n<p><span style=\"font-weight: 400;\">The main advantages for any company are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It shows you where you stand and what to do to assure future growth.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019ll know your position on the market (by comparing to your competitors you see how you\u2019re doing and what to improve).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can focus on the best practices in your industry and see what works and what doesn\u2019t.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You get to know your audience better.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It helps you stand out of the crowd and outperform your competitors.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It helps you foster ideas and inspiration while avoiding common pitfalls that other companies make.<\/span><\/li>\n<\/ul>\n<p><b>In general, competitive benchmarking makes it possible to understand the market you are in and the audience you\u2019re talking to.<\/b><\/p>\n<p style=\"text-align: center;\"><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-node hs-cta-2d3fed96-64cc-4629-afbe-1141517fa323\"><!-- [if lte IE 8]><\/p>\n\n\n\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/2d3fed96-64cc-4629-afbe-1141517fa323\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/2d3fed96-64cc-4629-afbe-1141517fa323.png\" alt=\"Analyze your social media efforts with our 14-day free trial!\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(3842881, '2d3fed96-64cc-4629-afbe-1141517fa323', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h2><b>How can you benchmark?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Now onto the practical stuff. How do you benchmark? What should you benchmark? How can you conduct such a process when there are so many companies to compare to? And so much data!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s focus on social media and digital marketing for now. After all, we\u2019re talking to marketers here \ud83d\ude09 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In general, benchmarking can be done in several ways: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can do it manually by observing the steps of your competitors on social media &#8211; this method is limited.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Track your growth metrics by checking e.g. Google Analytics, Facebook Insights.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Track and measure your KPIs. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use <a href=\"https:\/\/www.sotrender.com\/blog\/2021\/12\/social-media-analytics-tool\/\" target=\"_blank\" rel=\"noopener\">external tools<\/a>, e.g. Sotrender (it offers analytics for accounts you aren\u2019t involved in, e.g. competitor profiles).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Monitor public data and compare your results to others.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Observe trends in the industry and react to them.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">What aspects of a business can be compared? Every aspect, actually. The only limitation is the data and information you\u2019ll have access to. What does that mean? For example, you probably don\u2019t have access to the budget plans and other confidential documents of your direct competitors. <\/span><\/p>\n<h3><b>So, in practice, where can I take the data from? <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This is the part which raises the most doubts. Where should we look for benchmarking data? Well, in these places for example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Public data provided e.g. by governmental institutions. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Industry overviews. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">News articles.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Seasonal researches. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press releases.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Various tools which enable the analysis of competitor profiles (like e.g. Sotrender).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Generally speaking, search the internet and you\u2019ll find quite a lot public data you can use. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can benchmark quantitative aspects (in simple words: numbers) as well as <\/span><b>what is unmeasurable, for example, the best practices or tone of voice used in each brand\u2019s communication<\/b><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can benchmark every department in your company and every aspect of it, even the smallest ones. You can start broadly with marketing and then dig deeper into e.g. digital marketing -&gt; social media -&gt; Facebook. It\u2019s all up to you. You can start with what\u2019s easiest, just to get the hang of benchmarking and see what you can get out of it. Or start with what\u2019s most important, focusing on crucial aspects first.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-35887\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-983657-unsplash.jpg\" alt=\"\" width=\"796\" height=\"531\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-983657-unsplash.jpg 2000w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-983657-unsplash-475x317.jpg 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-983657-unsplash-768x512.jpg 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-983657-unsplash-950x633.jpg 950w\" sizes=\"(max-width: 796px) 100vw, 796px\" \/><\/p>\n<h3><b>Who should you benchmark against?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Another important question: who can I compare my brand to? Basically, benchmarking is done towards competitors. But you don\u2019t have to limit yourself! Your brand can also be benchmarked also:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Key business drivers \u2013 industry leaders.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Local companies \u2013 direct competitors.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Other companies outside the sector regarding specific issues, e.g. customer service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Industry norms, statistics, public data. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Any brand or business you want to compare to. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It also depends on what you want to find out and achieve with benchmarking. There\u2019s a lot of freedom when it comes to benchmarking!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s how it might look from this perspective:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For a general and broad overview -&gt; it\u2019s good to analyze companies of every size, from small businesses up to corporations.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When you start a business -&gt; direct and local competitors to analyze their offers, strategies and performance, to know what you can aim at. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For developing your business -&gt; companies which are more developed than yours but aren\u2019t the biggest players (not international companies) since the gap between you and the biggest companies might still be too big. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To be more precise, here are some things you can benchmark: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quality of life (e.g. cities)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Delivery speed (e.g. e-commerce)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer service \/ customer satisfaction <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Engaged users \/ fans growth \/ reactions (on social media channels)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Financial metrics <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Healthcare costs (governments\/ states)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.omnisend.com\/blog\/best-time-to-send-email\/\" target=\"_blank\" rel=\"dofollow noopener\">Open rates\/ click rates<\/a> (email marketing) <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Website traffic <\/span><\/li>\n<\/ul>\n<h2><b>How to benchmark various aspects of marketing performance <\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve discussed the theory, now let\u2019s get more into practice and our &#8211; marketers &#8211; perspective. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">What can we compare? How? What tools can we use? There\u2019s a lot to unpack here, so let\u2019s get right to it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We analyzed the most important aspect of our online presence, with appropriate online tools: <\/span><\/p>\n<h3><b>Content analysis<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For content analysis and online performance, here at Sotrender we usually use Ahrefs. As you can see below, Ahrefs offers a bunch of various metrics and data about a selected website and its content (including e.g. top pages or top keywords). \u00a0<\/span><\/p>\n<div id=\"attachment_35855\" style=\"width: 1058px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35855\" class=\"size-full wp-image-35855\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ahrefs-preview.png\" alt=\"Ahrefs\" width=\"1048\" height=\"696\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ahrefs-preview.png 1048w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ahrefs-preview-475x315.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ahrefs-preview-768x510.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ahrefs-preview-950x631.png 950w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" \/><p id=\"caption-attachment-35855\" class=\"wp-caption-text\">Ahrefs<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Ahrefs offers broad and comprehensive marketing analytics, including SEO, link building, website traffic, PPC campaigns and more. <\/span><\/p>\n<p>Some other similar\u00a0<a href=\"https:\/\/theventurer.co\/seo-tools\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/theventurer.co\/seo-tools\/&amp;source=gmail&amp;ust=1651149905798000&amp;usg=AOvVaw2BlI9_JQT8T-2ReJhNKHdY\">SEO tools<\/a>\u00a0are SEMrush, Moz or BuzzSumo.<\/p>\n<h3><b>Website traffic<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For analysing website traffic and the performance of different sites, SimilarWeb is very useful. Even the free version will offer you useful stats and data. For more in-depth analysis, you can also use the Pro version.<\/span><\/p>\n<div id=\"attachment_35857\" style=\"width: 1040px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35857\" class=\"size-full wp-image-35857\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/similarweb-bookoing-vs-trivago.png\" alt=\"SimilarWeb\" width=\"1030\" height=\"822\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/similarweb-bookoing-vs-trivago.png 1030w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/similarweb-bookoing-vs-trivago-475x379.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/similarweb-bookoing-vs-trivago-768x613.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/similarweb-bookoing-vs-trivago-950x758.png 950w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><p id=\"caption-attachment-35857\" class=\"wp-caption-text\">SimilarWeb<\/p><\/div>\n<h3><b>Online opinions &amp; comments<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For tracking specific brands (by name) or phrases, use <\/span><a href=\"http:\/\/www.brand24.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Brand24<\/span><\/a><span style=\"font-weight: 400;\">. It\u2019ll help you keep an eye on what your competitors do, what is being said about them, and monitoring any topic that interests you, such as <\/span><i><span style=\"font-weight: 400;\">Social Media Marketing<\/span><\/i><span style=\"font-weight: 400;\"> or <\/span><i><span style=\"font-weight: 400;\">Social Media Optimization<\/span><\/i><span style=\"font-weight: 400;\">:<\/span><\/p>\n<div id=\"attachment_35859\" style=\"width: 1355px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35859\" class=\"size-full wp-image-35859\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/brand24-benchmarking.png\" alt=\"Brand24\" width=\"1345\" height=\"554\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/brand24-benchmarking.png 1345w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/brand24-benchmarking-475x196.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/brand24-benchmarking-768x316.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/brand24-benchmarking-950x391.png 950w\" sizes=\"(max-width: 1345px) 100vw, 1345px\" \/><p id=\"caption-attachment-35859\" class=\"wp-caption-text\">Brand24<\/p><\/div>\n<p><span style=\"font-weight: 400;\">This is, as we mentioned earlier, a non-quantitative analysis. It\u2019s great for understanding the sentiment about each brand and the attitude of their customers towards it. <\/span><\/p>\n<h2><b>Social media benchmarking<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s now move on to social media analysis and break the process down into a practical &#8211; step by step &#8211; guide. <\/span><\/p>\n<h3><b>How do I start competitive benchmarking with Sotrender?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You might have heard of <a href=\"http:\/\/www.sotrender.com\" target=\"_blank\" rel=\"noopener\">Sotrender<\/a> and identify it with social media analysis. What some of you may not know is that Sotrender also offers a separate <a href=\"https:\/\/www.sotrender.com\/benchmarking\" target=\"_blank\" rel=\"noopener\">benchmarking<\/a> section. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can start using Sotrender for benchmarking purposes in a few easy steps. <\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add your own profile(s).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Check detailed analytics for them to have an overall idea of how your profiles are performing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add your competitors&#8217; profiles.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create a \u2018benchmarking group\u2019 &#8211; add a few profiles to your account and make a group that\u2019ll reveal the best brand secrets.<\/span><\/li>\n<\/ol>\n<p><i><span style=\"font-weight: 400;\">Let\u2019s move to practice!<\/span><\/i><\/p>\n<h3><b>Growth rates<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Growth rates are basic stats you should monitor, as they inform you of how fast each brand is growing.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1686\" height=\"666\" class=\"size-full wp-image-35861\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/growth-rates.png\" alt=\"&quot;&lt;yoastmark\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/growth-rates.png 1686w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/growth-rates-475x188.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/growth-rates-768x303.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/growth-rates-950x375.png 950w\" sizes=\"(max-width: 1686px) 100vw, 1686px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If one brand is growing exceptionally faster than others, you\u2019d better check out what they\u2019re focusing on and what\u2019s the secret standing behind their success. <\/span><\/p>\n<h3><b>Top content <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For analysing what is trending on social media, however, take advantage of Sotrender\u2019s content section.<\/span><\/p>\n<div id=\"attachment_35863\" style=\"width: 1635px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35863\" class=\"size-full wp-image-35863\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines.png\" alt=\"Top posts\" width=\"1625\" height=\"507\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines.png 1625w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-475x148.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-768x240.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-950x296.png 950w\" sizes=\"(max-width: 1625px) 100vw, 1625px\" \/><p id=\"caption-attachment-35863\" class=\"wp-caption-text\">Top posts<\/p><\/div>\n<p><span style=\"font-weight: 400;\">With the Top posts overview, you can immediately know which posts were rocking social media over the selected time period. Get some inspiration for your future communication \ud83d\ude09 <\/span><\/p>\n<h3><b>Types of content<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Do you know the types of content posted by your competition? Are they more into photos or videos, for example? <\/span><\/p>\n<div id=\"attachment_35865\" style=\"width: 818px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35865\" class=\"size-full wp-image-35865\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/post-types-airlines.png\" alt=\"Post types\" width=\"808\" height=\"378\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/post-types-airlines.png 808w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/post-types-airlines-475x222.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/post-types-airlines-768x359.png 768w\" sizes=\"(max-width: 808px) 100vw, 808px\" \/><p id=\"caption-attachment-35865\" class=\"wp-caption-text\">Post types<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Analyze their long-term strategy and draw conclusions to improve your performance. <\/span><\/p>\n<h3><b>User activities<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Are users engaged in your competitors\u2019 communication? How? Do they only react with a like in their posts or do they interact more by commenting or sharing? <\/span><\/p>\n<div id=\"attachment_35867\" style=\"width: 1693px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35867\" class=\"size-full wp-image-35867\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/user-activities-comparison.png\" alt=\"User activities \" width=\"1683\" height=\"482\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/user-activities-comparison.png 1683w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/user-activities-comparison-475x136.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/user-activities-comparison-768x220.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/user-activities-comparison-950x272.png 950w\" sizes=\"(max-width: 1683px) 100vw, 1683px\" \/><p id=\"caption-attachment-35867\" class=\"wp-caption-text\">User activities<\/p><\/div>\n<p><span style=\"font-weight: 400;\">If you have fewer comments and shares than your competitors, you should analyze what you post. Your competition is likely posting something more interesting and relevant to your target audience. <\/span><\/p>\n<h3><b>Engagement rates <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Engagement is one of the most important metrics when it comes to marketing effectiveness. That\u2019s why it\u2019s crucial to properly monitor it. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A perfect example here is the Interactivity Index (for Facebook; Activity Index for other channels), which is an aggregated metric presenting engagement on each profile. There\u2019s no better way to analyze a profile\u2019s performance over a longer perspective. <\/span><\/p>\n<div id=\"attachment_35869\" style=\"width: 1667px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35869\" class=\"size-full wp-image-35869\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-ini.png\" alt=\"Interactivity Index, comparison in Sotrender\" width=\"1657\" height=\"703\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-ini.png 1657w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-ini-475x202.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-ini-768x326.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/comparison-airlines-ini-950x403.png 950w\" sizes=\"(max-width: 1657px) 100vw, 1657px\" \/><p id=\"caption-attachment-35869\" class=\"wp-caption-text\">Interactivity Index, comparison in Sotrender<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Apart from comparison groups, you can also analyze each profile separately to access even more in-depth data. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you know what your competitors are posting on social media (you can find it in the top posts overview), <\/span><b>you should also be aware of how often they post and at what time. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">One chart, which is especially worth analyzing, is the engagement heat map (<\/span><i><span style=\"font-weight: 400;\">based on Interactivity Index indicator for Facebook and Activity Index for other channels<\/span><\/i><span style=\"font-weight: 400;\">):<\/span><\/p>\n<div id=\"attachment_35871\" style=\"width: 1048px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35871\" class=\"size-full wp-image-35871\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ini-en.png\" alt=\"Interactivity Index\" width=\"1038\" height=\"456\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ini-en.png 1038w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ini-en-475x209.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ini-en-768x337.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/ini-en-950x417.png 950w\" sizes=\"(max-width: 1038px) 100vw, 1038px\" \/><p id=\"caption-attachment-35871\" class=\"wp-caption-text\">Interactivity Index<\/p><\/div>\n<p><span style=\"font-weight: 400;\">The heat map shows you the best time to post. And since it\u2019s based on individual, historical data from each brand, the results are 100% reliable. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you know your competitors gather the highest engagement, for example, on Tuesday in the afternoon, use this knowledge in practice and outperform them.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Time to sum up. <\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">You can track competitors with Sotrender to: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access social data for any brand.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Benchmark your daily activities towards your direct competitors.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Monitor other brands\u2019 performances to understand the market and trends.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u2026 and what is even more important is that at Sotrender you can <\/span><b>create comparison reports<\/b><span style=\"font-weight: 400;\"> with all this data. With a few easy steps you can compare various brands to each other, gather the most important metrics, and <\/span><b>impress your boss or client with comprehensive research delivered in the form of a brief<\/b><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are more into paid campaigns, remember the option to track Facebook Ads of any Facebook Page you want in Facebook <a href=\"https:\/\/www.facebook.com\/ads\/library\/\" target=\"_blank\" rel=\"noopener\">Ads Library<\/a>.\u00a0<\/span><\/p>\n<div id=\"attachment_40497\" style=\"width: 811px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-40497\" class=\" wp-image-40497\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/Zrzut-ekranu-2020-04-27-o-09.39.00.png\" alt=\"active ads \" width=\"801\" height=\"458\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/Zrzut-ekranu-2020-04-27-o-09.39.00.png 980w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/Zrzut-ekranu-2020-04-27-o-09.39.00-475x271.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/Zrzut-ekranu-2020-04-27-o-09.39.00-768x439.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/Zrzut-ekranu-2020-04-27-o-09.39.00-950x543.png 950w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><p id=\"caption-attachment-40497\" class=\"wp-caption-text\">Info about McDonald&#8217;s active ads in Ads Library<\/p><\/div>\n<p><span style=\"font-weight: 400;\">It\u2019s an easy way to find out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If your competition is running paid campaigns.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What creation they\u2019re using.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How they communicate (are they speaking to one buyer persona or various ones).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How they present values and reasons to use their offer. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What tone of voice they use.<\/span><\/li>\n<\/ul>\n<h2 id=\"hs-cta-ie-element\"><strong>Conclusion <\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">What we have to mention at the very end is\u2026 don\u2019t feel discouraged with what you find. You have to be aware from the beginning that what you discover with competitive benchmarking can be overwhelming. But all that should do is spark even more motivation! Your competitors might be rocking what they do, \u00a0but the sky\u2019s the limit. Who knows if one day you\u2019ll achieve even more success? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give your findings a fresh look, make an in-depth analysis, decide what\u2019s most important to focus on, create an action plan and strategy, and&#8230;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8230;roll up your sleeves and get to work on your new and fresh ideas!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We hope that after reading our text and benchmarking your business you will be motivated and inspired like never before!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who doesn\u2019t want to know their competitor\u2019s every secret? And did you know that you can uncover at least a few of their secrets? Easily and quickly? That\u2019s right, in marketing (and business in general), there\u2019s a special formula for that known as benchmarking. Even if you\u2019re unfamiliar with the term, it\u2019s not as complicated [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":35889,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1783,2103,2273],"tags":[1653,1657,1769,2579],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Competitive Benchmarking in Social Media [101 Guide]<\/title>\n<meta name=\"description\" content=\"Who doesn\u2019t want to know competitors&#039; secrets? 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Learn what competitive benchmarking is and how you can get the most out of it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sotrender.com\/blog\/2018\/10\/competitive-benchmarking\/\" \/>\n<meta property=\"og:site_name\" content=\"Sotrender Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sotrender\" \/>\n<meta property=\"article:published_time\" content=\"2018-10-30T09:57:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-04T14:51:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-743124-unsplash.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1320\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Klaudia \u017by\u0142ka\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Sotrender\" \/>\n<meta name=\"twitter:site\" content=\"@Sotrender\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Klaudia \u017by\u0142ka\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sotrender.com\/blog\/2018\/10\/competitive-benchmarking\/\",\"url\":\"https:\/\/www.sotrender.com\/blog\/2018\/10\/competitive-benchmarking\/\",\"name\":\"Competitive Benchmarking in Social Media [101 Guide]\",\"isPartOf\":{\"@id\":\"https:\/\/www.sotrender.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sotrender.com\/blog\/2018\/10\/competitive-benchmarking\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.sotrender.com\/blog\/2018\/10\/competitive-benchmarking\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2018\/10\/rawpixel-743124-unsplash.jpg\",\"datePublished\":\"2018-10-30T09:57:51+00:00\",\"dateModified\":\"2025-02-04T14:51:46+00:00\",\"author\":{\"@id\":\"https:\/\/www.sotrender.com\/blog\/#\/schema\/person\/038ac5e276c5d102d8cbb9c36cd43416\"},\"description\":\"Who doesn\u2019t want to know competitors' secrets? 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