{"id":28099,"date":"2017-06-29T12:02:01","date_gmt":"2017-06-29T10:02:01","guid":{"rendered":"https:\/\/www.sotrender.com\/blog\/?p=28099\/"},"modified":"2022-06-17T11:08:20","modified_gmt":"2022-06-17T09:08:20","slug":"6-lessons-learned-from-esports-brands-on-social-media","status":"publish","type":"post","link":"https:\/\/www.sotrender.com\/blog\/2017\/06\/6-lessons-learned-from-esports-brands-on-social-media\/","title":{"rendered":"6 Lessons You Can Learn From Analyzing eSports Brands on Social Media"},"content":{"rendered":"<p>Have you ever wondered what lessons you can learn from <strong>analyzing eSports brands on Social Media<\/strong>? We&#8217;re here to tell you what you can take away from observing <strong>posting patterns<\/strong>, <strong>user engagement<\/strong> and <strong>marketing strategies<\/strong> these brands use on <strong>Facebook<\/strong>. We took some of the biggest eSports organizations&#8217; profiles: \u00a0<strong>14 Teams<\/strong>, <strong>14 Casters &amp; Analysts<\/strong>, <strong>12 Game &amp; Production Studios<\/strong> and <strong>10 Equipment, Peripherals and Software <\/strong>analyzed them based on several factors. We looked at the way they posted, engaged with their fans, the way their users engaged with them and the top performances within a given period. Scroll down to find the takeaways you should have from the brands in the eSports community (look out for the <strong><em>Pro<\/em><em> tips<\/em>\u00a0<\/strong>in\u00a0each section to get the key learning points or interesting recommendations).\u00a0If you have no idea what eSports are and want a super cool crash course with videos and images that won&#8217;t bore you out of your mind &#8211;\u00a0<a href=\"https:\/\/www.sotrender.com\/blog\/2017\/06\/esports-are-they-here-to-stay\/\" target=\"_blank\" rel=\"noopener\">here you go<\/a>, you&#8217;re welcome.<\/p>\n<div id=\"attachment_28493\" style=\"width: 564px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28493\" class=\" wp-image-28493\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/THE-NEW-YOU-3.png\" alt=\"social media profiles analyzed - faze clan team liquid fnatic OG razer dota2 purgegamers eurogamer popularmmos steelseries\" width=\"554\" height=\"1038\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/THE-NEW-YOU-3.png 720w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/THE-NEW-YOU-3-475x891.png 475w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><p id=\"caption-attachment-28493\" class=\"wp-caption-text\">Different Analyzed Profile Categories<\/p><\/div>\n<p>When it comes to interest in eSports in general and their <strong>social media performance<\/strong>, you are probably <strong>one of three<\/strong> people:<\/p>\n<p>1) Those who <strong>already know<\/strong> <strong>how fast<\/strong> the world of eSports is growing and want to find out how their <strong>brands use social media<\/strong>.<\/p>\n<p>2) Those who are <strong>interested<\/strong> in the fascinating world of eSports and want to\u00a0<a href=\"https:\/\/www.sotrender.com\/blog\/2017\/06\/esports-are-they-here-to-stay\/\" target=\"_blank\" rel=\"noopener\">know more<\/a>\u00a0about how they are <strong>raking in fans<\/strong> by the <strong>millions<\/strong>.<\/p>\n<p>3) Those who think eSports are having their <strong>15 minutes of fame<\/strong> and will die out within the next few years; here&#8217;s some advice: you&#8217;re about to miss out, <strong>big time<\/strong>.<\/p>\n<p>Before moving further with the lessons, here&#8217;s a <strong>little treat to get you excited<\/strong>: <strong>Valve<\/strong>, the company behind <strong>Dota 2<\/strong> just made over <strong>$14 million<\/strong> in the past week in sales relating to <a href=\"http:\/\/www.dota2.com\/international\/battlepass\/\" target=\"_blank\" rel=\"noopener\">The International 2017<\/a> which is coming up in August using their summer-sale. <strong>These are in-game item sales for one game, produced by one production studio, for one event.<\/strong> I&#8217;ll give you a few seconds to let that <strong>sink in<\/strong>.<\/p>\n<p>Here are screenshot comparisons between June 20th and June 28th to show how the growth was done (25% of revenues go to the prize pool so we just multiplied the difference by 4). This means that Valve has been getting revenues of <strong>$9 million a week<\/strong> or <strong>$1.3 million a DAY <\/strong>(with 330K of them going to prize pool money) since the Battle Pass was announced and went on sale on May 4th. It&#8217;s this powerful community that drives the eSports world forward and the reason why we will be analyzing how the brands within the ecosystem<strong> drive this community forward<\/strong>.<\/p>\n<p>In a new update, Valve have released The International 2017 True Sight for the finals where you can see the players&#8217; reactions, conversations and strategies in a cinematic fashion:<\/p>\n<p><iframe loading=\"lazy\" title=\"True Sight : The International 2017 Finals\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/oWBDZo3axYg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<div id=\"attachment_28379\" style=\"width: 1085px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28379\" class=\"wp-image-28379 size-full\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/prize-pool-progression-20-28.png\" alt=\"Dota 2's The International Prize Pool Variation June 20th vs. June 28th 2017\" width=\"1075\" height=\"800\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/prize-pool-progression-20-28.png 1075w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/prize-pool-progression-20-28-475x353.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/prize-pool-progression-20-28-768x572.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/prize-pool-progression-20-28-950x707.png 950w\" sizes=\"(max-width: 1075px) 100vw, 1075px\" \/><p id=\"caption-attachment-28379\" class=\"wp-caption-text\">Dota 2&#8217;s The International Prize Pool Variation June 20th vs. June 28th 2017<\/p><\/div>\n<p>If you&#8217;re reading and still have no idea what&#8217;s going on or what the fuss is all about; <a href=\"http:\/\/www.thedrum.com\/news\/2017\/06\/23\/tencent-the-biggest-gaming-company-youve-probably-never-heard-investing-15bn-esports\" target=\"_blank\" rel=\"noopener\">go here<\/a>\u00a0. If you&#8217;re already an eSports expert and want to get right to it, the lessons learned are right below.\u00a0The chosen platform for analysis is\u00a0<strong>Facebook <\/strong>since it is the platform that can offer the biggest amount of information! There are also a few other posts coming up\u00a0<strong>(hint: the <a href=\"http:\/\/major.pglesports.com\/\">PGL CS:GO<\/a>\u00a0&#8211; Counter Strike: Global Offensive competition in Cracow,\u00a0Poland is coming up in less than a month)<\/strong><\/p>\n<p>The main reason we&#8217;re looking at these platforms is as mediums of support for the rest of the <strong>core operations<\/strong> of the groups whether it&#8217;s casters <strong>promoting their content<\/strong> being released on\u00a0<strong>YouTube<\/strong>, <strong>hardware companies<\/strong> promoting\u00a0their <strong>gaming computers<\/strong>\u00a0or game production studios interacting with their fans.<\/p>\n<h2><u>Lesson 1:<\/u> You Don&#8217;t Need a Fancy, High Budget Marketing Campaign to Connect with your Users.<\/h2>\n<p><b><u>IG [-<\/u><\/b><span style=\"font-weight: bold; text-decoration: underline;\">Invictus Gaming]&#8217;s highest engagement post:<\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2FIGDota2%2Fposts%2F1204852792954207&amp;width=500\" width=\"500\" height=\"486\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>Here we can see a classical example of <strong>simple, straight-up emotional exploitation<\/strong> &#8211; <em>in a good way<\/em>. IG used the <strong>emotional bond<\/strong> that their fans have with the original game, <strong>DotA<\/strong> in order to garner a big amounts of reactions, comments and a <strong>HUGE amount of shares<\/strong> (half of the amount of total reactions to the post). They bring back the memories of the <strong>&#8220;good old days&#8221;<\/strong> of DotA when things were much less regulated, there were no pre-defined roles for people and you could do whatever you basically wanted as long as you enjoyed the game and almost no one would judge you for it. This <strong>sparked up a conversation<\/strong> that brought forward a debate regarding the way the game has progressed since then. These are the kinds of posts that don&#8217;t need an <strong>editor, a whole video production team<\/strong> and an amazing game to be played in order to be showcased. All that is shown is a simple screenshot <strong>(google Dota 1 Bloodseeker and it will be the first result)<\/strong> which they then followed with a caption that was <strong>short, simple and got straight to the point<\/strong> they were trying to make which their audiences were able to <strong>connect<\/strong> with.<\/p>\n<p><em><span style=\"text-decoration: underline;\"><strong>Pro tip:<\/strong><\/span><\/em> when a lot of people <strong>share<\/strong> your post, that means they probably<strong><em> deeply connected<\/em><\/strong> with your content, whether it is a post like the one above or a video of a cat trying to jump to a couch and failing.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-node hs-cta-2d3fed96-64cc-4629-afbe-1141517fa323\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/2d3fed96-64cc-4629-afbe-1141517fa323\"><img decoding=\"async\" id=\"hs-cta-img-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/2d3fed96-64cc-4629-afbe-1141517fa323.png\" alt=\"Analyze your social media efforts with Sotrender!\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<p><strong><span style=\"text-decoration: underline;\">SK Gaming&#8217;s highest engagement post &#8211; Winning the IEM Sydney Championships:<\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2FSKGaming%2Fvideos%2F10154927348612535%2F&amp;show_text=1&amp;width=560\" width=\"560\" height=\"489\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p style=\"text-align: left;\"><strong>SK Gaming<\/strong> is the profile with the highest <strong>single day<\/strong> user-engagement performer which was a short video after their win in IEM Sydney on May 7th. This post was published in <strong>Portuguese<\/strong> and the fan base from <strong>Brazil is quite large and loyal <\/strong>which makes up over a quarter of their fan-base, followed by the <strong>Philippines<\/strong>. We can also relate this to the activities that the page does in itself as well. By <strong>commenting quite a lot, similarly to Team Liquid,<\/strong> (over 50% of their activities included commenting) <strong>rather than just posting<\/strong>, <em>they are able to make connections with their fan-base<\/em> that keep engagement and loyalty quite high and use their fan-base to get more and more reach and go viral. They were also publishing quite a lot of links with respect to photo and video content which could be part of the higher general engagement on their page as their fans would be more likely to go to external links which would likely be to blog posts or external videos hence supporting their marketing for the team in general. These types of <strong>activities<\/strong> and <strong>post types<\/strong> can be seen below in the <a href=\"https:\/\/www.sotrender.com\/blog\/2016\/12\/benchmarking-what-this-is-actually\/\" target=\"_blank\" rel=\"noopener\">charts comparing the different profiles<\/a> of teams in eSports.<\/p>\n<div style=\"width: 823px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/54d98441-045c-40f3-8ea8-f93e1a40926c_image10.png\" alt=\"eSports teams different brand activities on facebook\" width=\"813\" height=\"499\" \/><p class=\"wp-caption-text\">Different types of brand activities over the given time period &#8211; lessons learned from esports brands on social media<\/p><\/div>\n<p><em><span style=\"text-decoration: underline;\"><strong>Pro tip:<\/strong><\/span><\/em> track the <strong>demographics<\/strong> of your Fanpage and make sure to<strong> tailor your content<\/strong> to them and others who are <strong>prospective fans<\/strong> (those who you want to like your Page). This will be <strong>immensely valuable<\/strong> in reaching out to your fans at the same level that they want to be reached out to using the same<strong> language, post types and kind of engagement<\/strong> they expect.<\/p>\n<h2><u>Lesson 2:<\/u> Competition Prize Pools aren&#8217;t Everything.<\/h2>\n<p>We&#8217;ve focused on covering Dota 2 teams quite a bit so far; and yes, part of it is driven by the sheer amount of <strong>prize money<\/strong> going into the game &#8211; and, in full disclosure &#8211; <em>possibly a small personal bias<\/em>. However, it&#8217;s time to see that fans have taken to other games to show their love on social media. The two most engaged with profiles are&#8230;*let&#8217;s have a drumroll*: <strong>League of Legends<\/strong> and <strong>EA Sports Fifa<\/strong>!<\/p>\n<div id=\"attachment_28363\" style=\"width: 905px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28363\" class=\"wp-image-28363\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1.png\" alt=\"engaged users games and production studios 2\" width=\"895\" height=\"514\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1.png 1045w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-475x273.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-768x441.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-950x545.png 950w\" sizes=\"(max-width: 895px) 100vw, 895px\" \/><p id=\"caption-attachment-28363\" class=\"wp-caption-text\"># of engaged users within the selected period of time day by day &#8211; lessons learned from esports brands on social media<\/p><\/div>\n<p>&nbsp;<\/p>\n<div id=\"attachment_28361\" style=\"width: 877px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28361\" class=\"wp-image-28361 size-full\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-2.png\" alt=\"engaged users games and production studios 2\" width=\"867\" height=\"391\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-2.png 867w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-2-475x214.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-2-768x346.png 768w\" sizes=\"(max-width: 867px) 100vw, 867px\" \/><p id=\"caption-attachment-28361\" class=\"wp-caption-text\">Total # of engaged users over the given time period<\/p><\/div>\n<p>As we can see from the above, League of Legends (LoL) and EA Sports Fifa<strong> dominate engagement by fans by a mile<\/strong>, followed later by <strong>Dota 2 and ESL Counter Strike<\/strong> (yes you read that right, not <strong>CounterStrike<\/strong> since they <strong>barely post<\/strong> while <strong>ESL Counter Strike<\/strong> is super active!). ESL, formerly known as the Electronic Sports League is the largest competition organizer worldwide and has partnered with Intel to produce the IEM or <strong>Intel Extreme Masters<\/strong> tournaments worldwide; one of the best known worldwide, especially the one held in <strong>Katowice<\/strong>.<\/p>\n<p>This can be seen in the size of the pages analyzed as well since LoL has 14.8 million fans, EA Sports Fifa has 23.6 million fans while Dota 2 only has 4.4 million fans. The truly interesting thing is that <strong>ESL Counter Strike<\/strong> still have <strong>259K engaged<\/strong> users with a <strong>fan-base size of 744K<\/strong> which means they <strong>engaged 33% of their fan-base<\/strong>; a huge feat to accomplish.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\" class=\"hs-cta-node hs-cta-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\"><img decoding=\"async\" id=\"hs-cta-img-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/17aa57f4-5c32-46e4-a7e9-d94ffcd56c10.png\" alt=\"Start analyzing your Facebook profiles with Sotrender!\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<p><span style=\"font-weight: bold; text-decoration: underline;\">League of Legends &#8211; Champion Update or Yasuo, The Unforgiven &#8211; April Fool&#8217;s Reveal:<\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2Fleagueoflegends%2Fvideos%2F10158688974820556%2F&amp;show_text=1&amp;width=560\" width=\"560\" height=\"486\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>The video got a whopping <strong>11 million views<\/strong>, <strong>283K reactions<\/strong>, <strong>125K comments<\/strong> and <strong>107K shares<\/strong> which explains the giant spike in engaged users for LoL&#8217;s Fanpage between April 1st and 3rd. These kinds of posts that are very absurd promoted a sense of panic among users who didn&#8217;t realize what day it was &#8211;\u00a0<em>April 1st<\/em> &#8211; and proved to be a big success for LoL. On the other hand, it can be seen that Riot Games, the producer of League of Legends have a very low level of engagement even though they have 1.1 million fans.<\/p>\n<p>This discrepancy can mostly be attributed to the fact that people identify more with League of Legends where this is the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.forbes.com\/sites\/womensmedia\/2013\/04\/16\/10-ways-to-better-brand-recognition\/#31a01110683a\" target=\"_blank\" rel=\"noopener\">brand\/product that they know<\/a><\/span> rather than the company producing the product. These similarities can also be seen between Valve and their games Dota 2 and Counter Strike but not with Blizzard; most likely because of their high level of involvement of the producer with their brand and because people identify Blizzard with the games they play since they need the Blizzard client to activate and play the games; unlike Valve which uses third party applications like Steam for providing and operating their games.<\/p>\n<p><span style=\"font-weight: bold; text-decoration: underline;\">EA FIFA Reveal Ronaldo as the Poster Player for FIFA 18:<\/span><\/p>\n<h2 style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?href=https%3A%2F%2Fwww.facebook.com%2Feasportsfifa%2Fvideos%2F10155398586049288%2F&amp;show_text=1&amp;width=560\" width=\"560\" height=\"486\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/h2>\n<p>The other interesting post that we found was the reveal of EA Sports Fifa regarding their new poster player &#8211; <strong>Ronaldo<\/strong>. This of course started a huge debate on their page about how Messi is better than Ronaldo then others coming in with other arguments. The final thing that matters is that the response was positive regardless of peoples&#8217; opinions because in the end they cared about the game and commended the graphics. In the end, this garnered them <strong>16 million views<\/strong>, <strong>159K reactions<\/strong>, <strong>37K comments<\/strong> and <strong>57K shares<\/strong>.<\/p>\n<p><em><span style=\"text-decoration: underline;\"><strong>Pro tip<\/strong><\/span><\/em><strong><em><span style=\"text-decoration: underline;\">:<\/span><\/em>\u00a0<\/strong>fans usually appreciate April Fool&#8217;s jokes and others which work within the scope of <a href=\"https:\/\/www.sotrender.com\/blog\/2017\/02\/take-advantage-of-the-buzz-with-real-time-marketing\/\" target=\"_blank\" rel=\"noopener\">real-time marketing<\/a>. Use that to your advantage and make sure to be on top of any cool events going on to use and engage more fans when they&#8217;re most active and primed to engage with your brand.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Here&#8217;s another bonus video of a successful April Fool&#8217;s attempt &#8211; Razer April Fool&#8217;s 2015 Video:<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/IlCx5gjAmqI\" width=\"853\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<h2><u>Lesson 3:<\/u> If you want to reach more people, make your posts start conversations, not just get likes.<\/h2>\n<p>The lesson here came from a profile with <em>a little over 62.5K fans<\/em> on Facebook: <strong>Discord<\/strong>. Discord is a team-chat using both text and voice for teams of gamers. After going through some of Discord&#8217;s posts, we saw that they make sure to<strong> at least react with a like<\/strong> to their fans&#8217; comments on their posts and <strong>reply with a comment<\/strong> (in some of the most helpful and polite way we&#8217;ve seen around the block). This could very well explain their <strong>engagement rate of 13%<\/strong> of fans which is quite a feat to accomplish being a free <a href=\"https:\/\/www.cloudtalk.io\/voip\/\">VOIP software<\/a> for gaming support.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Equipment, Peripherals &amp; Software: Brand Behaviors<\/strong><\/span><\/p>\n<div id=\"attachment_28495\" style=\"width: 747px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28495\" class=\"size-full wp-image-28495\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/brand-activities.png\" alt=\"Different types of brand activities over the given time period on for Equipment, Peripherals and Software brands on Facebook\" width=\"737\" height=\"420\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/brand-activities.png 737w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/brand-activities-475x271.png 475w\" sizes=\"(max-width: 737px) 100vw, 737px\" \/><p id=\"caption-attachment-28495\" class=\"wp-caption-text\">Different types of brand activities over the given time period on for Equipment, Peripherals and Software brands on Facebook &#8211; lessons learned from esports brands on social media<\/p><\/div>\n<div id=\"attachment_28497\" style=\"width: 743px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28497\" class=\"size-full wp-image-28497\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/brand-post-types.png\" alt=\"Different types of brand posts over the given time period of Equipment, Peripherals and Software brands on Facebook - lessons learned from esports brands on social media\" width=\"733\" height=\"375\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/brand-post-types.png 733w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/brand-post-types-475x243.png 475w\" sizes=\"(max-width: 733px) 100vw, 733px\" \/><p id=\"caption-attachment-28497\" class=\"wp-caption-text\">Different types of brand posts over the given time period of Equipment, Peripherals and Software brands on Facebook<\/p><\/div>\n<p>Discord has a <a href=\"https:\/\/www.sotrender.com\/blog\/2017\/02\/customer-service-social-media-improve\/\">peculiar strategy<\/a> that they&#8217;re using which is engaging their fans quite well and that is through <b>posting statuses that spark up talks<\/b>. These statuses are as <strong>simple<\/strong> as asking <em>&#8220;What game are you playing this weekend?&#8221;<\/em>\u00a0which is <strong>starting up conversations by people<\/strong>. The good thing about the fact that Discord is still not massively popular is that its <strong>fan-base is loyal and form a community<\/strong> around it that has a lot of power to drive forward further leads and people using the application which makes what they are doing a great <strong>communication strategy<\/strong>.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-9391e9a0-aaaf-4603-b42e-5cea3551da60\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-9391e9a0-aaaf-4603-b42e-5cea3551da60\" class=\"hs-cta-node hs-cta-9391e9a0-aaaf-4603-b42e-5cea3551da60\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/9391e9a0-aaaf-4603-b42e-5cea3551da60\"><img decoding=\"async\" id=\"hs-cta-img-9391e9a0-aaaf-4603-b42e-5cea3551da60\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/9391e9a0-aaaf-4603-b42e-5cea3551da60.png\" alt=\"Start analyzing your Instagram profiles with Sotrender's 2-week free trial!\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<p>In terms of brand posts, there seems to be a general trend to have <strong>high numbers of photo posts<\/strong> and a <strong>relatively high number of video posts<\/strong> with variations depending on the more specific market of each brand. For example, <strong>HTC Esports is relatively new<\/strong> to the scene, only <strong>starting 2 years<\/strong> ago but coming in hard and using <strong>Facebook<\/strong> as a support platform for its main content on <strong>YouTube<\/strong> <strong>promoting its sponsored teams, competitions and collaborations with other players<\/strong> in the eSports industry since its inception. HTC Esports are also using the fact of growing eSports markets in all directions to <strong>promote their Virtual Reality (VR) equipment and games on the HTC Vive<\/strong>, one of their newest products released only last year which is sparking up quite a bit of conversations on their page.<\/p>\n<p><em><span style=\"text-decoration: underline;\"><strong>Pro tip:<\/strong><\/span><\/em> make sure your fans interact with your page and that you do the same with them, this increases overall engagement, reach and visibility of your brand and would make sure that people would turn into brand ambassadors. The time of <a href=\"https:\/\/www.sotrender.com\/blog\/2017\/01\/anti-trends-2017-will-not-happen-social-media\/\" target=\"_blank\" rel=\"noopener\">&#8220;set it and forget it&#8221;<\/a> campaigns is gone and fans look to brands to be more communicative and personalized in their interactions on social media platforms.<\/p>\n<h2><u>Lesson 4:<\/u> Decide what type of content to post based on your end goal and market.<\/h2>\n<p>We found that the types of brand posts is one of the most interesting metrics for Casters, Coaches &amp; Analysts; particularly since it was very diversified across different profiles.<\/p>\n<div style=\"width: 858px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/da34cbf6-afb3-44d4-a292-64685d4a3b73_image13.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/da34cbf6-afb3-44d4-a292-64685d4a3b73_image13.png\" alt=\"eSports teams different post types on facebook\" width=\"848\" height=\"446\" \/><\/a><p class=\"wp-caption-text\">Different post types of Casters and Analysts on Facebook over the given period<\/p><\/div>\n<p>We can see that <strong>Purge Gamers<\/strong> and <strong>PopularMMOs<\/strong> for example relied <strong>mostly on Statuses<\/strong> for their post types while <strong>DotaCinema<\/strong> relied mostly on <strong>Photos<\/strong> and then <strong>Danelie<\/strong> was heavily reliant on <strong>video posts<\/strong>. This can be explained by the fact that Purge Gamers and PopularMMOs are <strong>streamers\/casters<\/strong> who rely heavily on <strong>Twitch and YouTube<\/strong> for their main activities while <strong>DotaCinema<\/strong> uses photos to <strong>promote<\/strong> the content they create and then use it to <strong>redirect users to YouTube<\/strong>.<\/p>\n<p>We can also notice that <strong>Eurogamer<\/strong>, <strong>GosuGamers<\/strong> and <strong>Gamer Sensei<\/strong> posted <strong>links<\/strong> most often and this is since they are mostly <strong>targeting people to generate traffic for their standalone sites<\/strong> where they <strong>provide content, analyses and services related to gaming and eSports<\/strong> and that is their <strong>main mode of revenue<\/strong>.<\/p>\n<p><span style=\"text-decoration: underline;\"><em><strong>Pro tip:<\/strong><\/em><\/span>\u00a0figure out what <strong>types of content<\/strong> you want to post based on your <strong>end goal<\/strong> &#8211; and based on what your <strong>fans react best to<\/strong>. If you see that your <strong>best performing<\/strong> posts are <strong>photos<\/strong> for example, stick to those more and<strong> add accompanying links<\/strong>; even if you want to just post the links alone to get more people to your website.<\/p>\n<h2><u>Lesson 5:<\/u> Consistency is key with engaging fans and keeping them coming for more.<\/h2>\n<div style=\"width: 738px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/9eabc1b9-9d70-479f-b8dd-37cfc901dd6a_image12.png\" alt=\"Casters and Analysts engaged users on facebook\" width=\"728\" height=\"438\" \/><p class=\"wp-caption-text\">The total number of engaged users over the given time period<\/p><\/div>\n<p>In this case, we also got the learning point from the <strong>Casters, Coaches and Analysts&#8217; profiles<\/strong>. We can observe the differences in the <strong>engagement levels<\/strong> of the pages depending on the type of content they provide and how they want to reach their fans. <strong>Eurogamer<\/strong> for example reached a decent <strong>14% of their fans<\/strong> throughout the period through mostly links while <strong>DotaCinema<\/strong> reached a <strong>mere 1.5% of their fans<\/strong> even though their page had <strong>peaks of similar magnitude to those of Eurogamer<\/strong> but didn&#8217;t have the same <em><strong>consistency<\/strong><\/em>; mainly since their main channel of communication and content (and of course revenues) is <em>YouTube<\/em>.<\/p>\n<p>On the other hand, it is <strong>not always about just the reach<\/strong> but the <em><strong>engagement<\/strong> <\/em>with fans in a proper way. We can see in brand activities below that <strong>Sajedene<\/strong> relies very heavily on <strong>comments<\/strong> with around <strong>2\/3&#8217;s of her activities focusing on comments<\/strong> which creates <em><strong>a lot of engagement<\/strong> <\/em>with her fans and is one of the reasons why she is <em>very popular as a caster and streamer<\/em>; by creating that <strong>experience of closeness<\/strong> with her fans.<\/p>\n<div style=\"width: 758px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/2323a85a-529d-41dd-bcfd-3ddaf8b3a63a_image18.png\" alt=\"Casters and Analysts different brand activities on facebook\" width=\"748\" height=\"443\" \/><p class=\"wp-caption-text\">Different types of brand activities over the given time period<\/p><\/div>\n<p>It may seem counterintuitive to group these profiles together if they are so <strong>diverse<\/strong> in their <strong>methods of communication<\/strong> but ultimately they<strong> rely on each other and form an ecosystem of support<\/strong> and ideas\/content for gamers and players which<strong> ultimately keeps the eSports scene alive<\/strong> through the <em>commitment<\/em> their fans have towards them.<\/p>\n<p>It is also worth mentioning that these profiles <strong>rely on other platforms<\/strong> much more for reach rather than Facebook and only use it for <strong>supporting their activities<\/strong>. This can be seen with <strong>PopularMMOs<\/strong> who have <em>139K likes on Facebook<\/em> but <em>11.8 million subscribers on YouTube<\/em> and over <em><strong>8.7 billion views on their videos<\/strong> <\/em>since they created their channel in <strong>2012<\/strong>.<\/p>\n<p><strong><span style=\"text-decoration: underline;\"><em>Pro tip:<\/em><\/span>\u00a0<\/strong>use <strong>different social media<\/strong>\u00a0platforms to support different <strong>core activities<\/strong> of your company\/brand. Make sure to be <strong>consistent<\/strong> and <strong>engage<\/strong> as <strong>many people as often as possible<\/strong> in order to make sure your content is <strong>valuable<\/strong> and to have <strong>feedback<\/strong> on what is being provided. It is better to have<strong> lower numbers<\/strong> of people <strong>consistently engaging<\/strong> with your brand<em><strong> (brand loyalty)<\/strong> <\/em>than just a<strong> one time big spike<\/strong> in engagement levels that is<strong> not recurring<\/strong>.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-node hs-cta-2d3fed96-64cc-4629-afbe-1141517fa323\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/2d3fed96-64cc-4629-afbe-1141517fa323\"><img decoding=\"async\" id=\"hs-cta-img-2d3fed96-64cc-4629-afbe-1141517fa323\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/2d3fed96-64cc-4629-afbe-1141517fa323.png\" alt=\"Analyze your social media efforts with Sotrender!\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h2><u>Lesson 6:<\/u> Understanding that your fans are first and foremost consumers and understanding analyzed data to\u00a0make appropriate conclusions and decisions.<\/h2>\n<div id=\"attachment_28503\" style=\"width: 931px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-28503\" class=\"size-full wp-image-28503\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-2.png\" alt=\"Equipment, Peripherals and Software # of engaged fans over a specified period - lessons learned from esports brands on social media\" width=\"921\" height=\"525\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-2.png 921w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-2-475x271.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/06\/engaged-users-1-2-768x438.png 768w\" sizes=\"(max-width: 921px) 100vw, 921px\" \/><p id=\"caption-attachment-28503\" class=\"wp-caption-text\">Equipment, Peripherals and Software # of engaged fans over a specified period<\/p><\/div>\n<p>You might be wondering why we included this graph and why the hell MSI has such a high peak in comparison to other profiles.\u00a0<strong>MSI Gaming<\/strong> take the cake with engagement levels and <strong>had the highest peak by far<\/strong> among all pages in this section. This was mainly due to the announcement of the <strong>month of prizes and giveaways<\/strong> at the beginning of May which had a lot of users interacting with that post.<\/p>\n<p>The <strong>interactions<\/strong> were mainly through <strong>reactions<\/strong> to the post but without much <strong>comments or shares<\/strong>. This led us to believe that this post was <strong>probably<\/strong> <strong>sponsored<\/strong> on Facebook to <strong>increase the reach<\/strong> due to the<strong> disproportionate ratio<\/strong>\u00a0&#8211; more information can be found through our app when<strong> permissions to access specific page data<\/strong> about reach type (Organic, Paid and Viral) are given (authorizing Facebook access).<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\" class=\"hs-cta-node hs-cta-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\"><img decoding=\"async\" id=\"hs-cta-img-17aa57f4-5c32-46e4-a7e9-d94ffcd56c10\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/17aa57f4-5c32-46e4-a7e9-d94ffcd56c10.png\" alt=\"Start analyzing your Facebook profiles with Sotrender!\" \/><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>MSI Anniversary Giveaway Post:<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2FMSIGamingUSA%2Fposts%2F10156655963818084&amp;width=500\" width=\"500\" height=\"751\" frameborder=\"0\" scrolling=\"no\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p style=\"text-align: left;\">However, what this also proves is that <strong>fans are over and above all, still consumers<\/strong>, and their interactions and reactions to brands still fall within the same category. Consumers are more often than not very keen on <strong>giveaways<\/strong>, especially in cases like this where the hardware provided by MSI in these giveaways would be <strong>relatively expensive<\/strong> otherwise. Even if this post in itself may have not generated too much reach within the scope of shares and comments, the fact that it generated so many reactions means that its <strong>reach<\/strong> was probably much higher and would at least leave a <strong>mark in consumer&#8217;s minds<\/strong> of MSI\u00a0being a <strong>familiar company<\/strong> next time they are searching for gaming hardware to <strong>purchase<\/strong>.<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"text-decoration: underline;\"><em>Pro tip:<\/em><\/span>\u00a0<\/strong>remember that your fans are <strong>consumers<\/strong> and <strong>treat them accordingly<\/strong>, make sure to <strong>tailor content<\/strong> for them and don&#8217;t be afraid to <strong>promote<\/strong> and <strong>pay for more reach every once in a while<\/strong> at least, especially since it&#8217;s becoming harder and harder for brands to have <strong>organic<\/strong> <strong>reach<\/strong> to their fans on Facebook, <a href=\"https:\/\/www.sotrender.com\/blog\/2017\/06\/8-facebook-myths-that-you-shouldnt-believe\/\" target=\"_blank\" rel=\"noopener\">check out myth #6 here<\/a>. This is, in the end how advertising works and the best way to <strong>reach fans in the eSports market<\/strong> at least &#8211; is <em><strong>online<\/strong><\/em>.<\/p>\n<p>We hope you&#8217;ve enjoyed our takeaways from social media brands and their activities on Facebook! This is of course a small part of what we were able to get but writing an even longer post wouldn&#8217;t have been too convenient for your time. We really believe in eSports as a niche that will be growing very fast in the near future and it is worth keeping up with how the community is managed. Stick with us and subscribe for more lessons you can learn from analyzing eSports brands on social media and other interesting topics we&#8217;ll be covering over the next few weeks!<\/p>\n<p style=\"text-align: center;\"><em>If you&#8217;re interested in a more detailed report about the eSports industry or any other industry, make sure to <a href=\"https:\/\/www.sotrender.com\/contact\" target=\"_blank\" rel=\"noopener\">contact us<\/a> and we&#8217;ll do our best to cater to all your needs!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever wondered what lessons you can learn from analyzing eSports brands on Social Media? We&#8217;re here to tell you what you can take away from observing posting patterns, user engagement and marketing strategies these brands use on Facebook. We took some of the biggest eSports organizations&#8217; profiles: \u00a014 Teams, 14 Casters &amp; Analysts, [&hellip;]<\/p>\n","protected":false},"author":85,"featured_media":28567,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1783,2103],"tags":[539,575,1281,1285,1771,2363,2395,2397],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 Lessons You Can Learn From Analyzing eSports Brands on Social Media - Sotrender Blog: Social Media Data Analytics<\/title>\n<meta name=\"description\" content=\"Find out how eSports brands are using social media to support their activities. 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