{"id":51251,"date":"2020-12-23T10:55:15","date_gmt":"2020-12-23T10:55:15","guid":{"rendered":"https:\/\/www.sotrender.com\/resources\/?p=8287\/"},"modified":"2020-12-23T10:55:15","modified_gmt":"2020-12-23T10:55:15","slug":"brand-ambassadors-express-emotions","status":"publish","type":"knowledge_base","link":"https:\/\/www.sotrender.com\/blog\/knowledge_base\/brand-ambassadors-express-emotions\/","title":{"rendered":"How do our brand ambassadors express emotions in social media posts?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Unfortunately, you can\u2019t just rely on your company\u2019s marketing team to create great content that will make your target audience invested in the company. <\/span><b>Getting a person to vouch for and represent your brand can be a great way to connect with your audience and reach a new group of users.<\/b><span style=\"font-weight: 400;\"> You can create an image of your brand in different ways, and one of them is having a brand ambassador or representative. But first, you need to be sure that your brand ambassadors express emotions in a way that fits your brand.<\/span><\/p>\n<p><!--more--><\/p>\n<p>If you want to choose brand ambassadors to represent you on social media and post sponsored content, then you need to be sure that they\u2019re going to do it right. There\u2019s more to choosing the right brand ambassador than their popularity or engagement; you need to know if they will fit with the image your brand wants to create. <b>After all, emotional likeability will be important for ads to increase sales.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways of doing that is by looking through their social media profiles and checking what kind of image they\u2019ve created for themselves. Are they generally posting content where they are happy? They might actually be more volatile and angry on their social media profiles, and that\u2019s not going to be a great look for your brand. <\/span><b>You would have to find that out before starting to collaborate with them<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s entirely possible to find out what kind of emotions your potential brand ambassador shows to their audience. The only problem is that it\u2019ll take you a long time to collect all of the data yourself, rate the images as any specific emotion, and then analyze them. Why not let artificial intelligence make your job a little easier?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to find out how machine learning can help you get one step closer to picking the right brand ambassador, influencer, or representative.<\/span><\/p>\n<h2><b>Brand ambassadors, leaders, and the face of your brand<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In the last few years, we\u2019ve seen a rise in both influencer marketing and CEOs representing their brands. <\/span><a href=\"https:\/\/www.sotrender.com\/blog\/2020\/07\/machine-learning-emotion-recognition-pr\/\" target=\"_blank\" rel=\"dofollow noopener\"><span style=\"font-weight: 400;\">Elon Musk and Richard Branson<\/span><\/a><span style=\"font-weight: 400;\"> are two well-known CEOs that keep making appearances in the media. Even though they\u2019re both quite successful, the image they cultivate for themselves is pretty different, whether they\u2019re aware of it or not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of the analysis that we performed on Richard Branson\u2019s Instagram profile. You can see what emotions appeared the most below:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8291 aligncenter\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2020\/12\/image5-1.png\" alt=\"Sotrender's analysis of Elon Musk's emotions on Instagram\" width=\"600\" height=\"489\" \/><\/p>\n<p><b>How their appearances are received on social media eventually impacts how customers and investors will feel about their respective companies<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, it isn\u2019t just about who your leaders are, it also matters for influencers. There has to be a good emotional fit between your company and those you chose to present it. <\/span><a href=\"https:\/\/www.researchgate.net\/publication\/335477351_The_Perceived_Fit_between_Instagram_Influencers_and_the_Endorsed_Brand_How_Influencer-Brand_Fit_Affects_Source_Credibility_and_Persuasive_Effectiveness\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Researchers<\/span><\/a><span style=\"font-weight: 400;\"> found that the fit between the influencer and brand managed to improve the effectiveness of advertising. <\/span><b>The takeaway is that it\u2019s crucial to plan ahead and make sure every part of your communication fits together.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You wouldn\u2019t really want to pick an influencer that is constantly moody or angry on their social media if you\u2019re trying to spread more positivity in your own communication. Likewise, you would be wary of picking an influencer that seems to be consistently laughing and smiling, never showing neutrality, when you want to pick them to speak about a serious cause.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, choosing someone like Emma Watson to be a UN Ambassador was a great choice. She avoids controversies, regularly finds ways to empower women and other causes on her social media profiles. Generally, she seems to have been a good match!<\/span><\/p>\n<blockquote class=\"instagram-media\" style=\"background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);\" data-instgrm-captioned=\"\" data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/B-FlUSFJ0dg\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"13\">\n<div style=\"padding: 16px;\">\n<p>&nbsp;<\/p>\n<div style=\"display: flex; flex-direction: row; align-items: center;\"><\/div>\n<div style=\"padding: 19% 0;\"><\/div>\n<div style=\"display: block; height: 50px; margin: 0 auto 12px; width: 50px;\"><\/div>\n<div style=\"padding-top: 8px;\">\n<div style=\"color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;\">View this post on Instagram<\/div>\n<\/div>\n<div style=\"padding: 12.5% 0;\"><\/div>\n<div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"><\/div>\n<p>&nbsp;<\/p>\n<p style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;\"><a style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;\" href=\"https:\/\/www.instagram.com\/p\/B-FlUSFJ0dg\/?utm_source=ig_embed&amp;utm_campaign=loading\" target=\"_blank\" rel=\"noopener\">A post shared by Emma Watson (@emmawatson)<\/a><\/p>\n<\/div>\n<\/blockquote>\n<p><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, your own leaders might be missing the emotional mark. Unfortunately, Lucy &amp; Yak were doing well until they got into <\/span><a href=\"http:\/\/welshwanderer.com\/2020\/09\/24\/lucy-yak-drama-made-easy-ish\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">controversies<\/span><\/a><span style=\"font-weight: 400;\"> regarding size inclusivity and unpaid emotional labor. They released a longer video explaining their side of the story but the outcome was negative. Their followers either took to attacking the other person involved or they were disappointed and unfollowed them. The criticism was that they didn\u2019t seem aware of how they were coming across. <\/span><b>This just goes to show that whoever represents your brand needs to be more aware of how they present themselves and their reactions on social media.\u00a0<\/b><\/p>\n<h2><b>Using emotion recognition to make the choice<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The goal of this type of analysis is to find out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How many times did specific emotions appear in images and videos, and for how long?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How did the audience\u2019s impressions change throughout the duration of a video (or ad)? When did they react positively and negatively to what they saw?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What emotions do the faces of your brand show in their communication? How might this influence your brand\u2019s perception?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You might have more specific questions or goals regarding how emotions are presented on your social media channels. <\/span><b>Fortunately, it\u2019s possible to answer these questions since these models can be altered to fit each brand\u2019s needs.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The AI model will use factors, like the location of your eyebrows, to try to figure out what emotional expression you have. For now, these models detect neutrality, happiness, sadness, surprise, fear, disgust, anger, and contempt.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to learn more about our emotion extraction model, we recommend checking our other post about defining <a href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/artificial-intelligence\/emotion-recognition-images-videos\/\" target=\"_blank\" rel=\"dofollow noopener\">emotion recognition on image posts<\/a>. The gist of it is that our model takes some input image, the faces get detected and cropped out, and their emotions are classified.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No need to worry about how comparable the models are, Sotrender\u2019s model\u2019s accuracy can be compared to the state-of-the-art models at this point in time.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8149 aligncenter\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2020\/12\/image1-2.png\" alt=\"\" width=\"731\" height=\"287\" \/><\/p>\n<p><span style=\"font-weight: 400;\">There is still some work to be done in order to get the most accurate results. Emotion recognition technology relies on people labeling data, who may sometimes have different interpretations. At some point, there will be more refined ways to measure and categorize emotions, as well as improved detection of emotions in people of color. It\u2019s only a matter of time, but the models are headed in the right direction.<\/span><\/p>\n<h2><b>Start using artificial intelligence to improve brand representation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you don\u2019t consider your audience\u2019s emotions in your communication, you run the risk of damaging your brand\u2019s image. All of the time and resources you put into planning and implementing your strategy would just be wasted. That\u2019s why we emphasized analyzing more than just your social media analytics. Instead, take a closer look at how your content might be received by your audience. It\u2019s best to prevent a PR nightmare from occurring, so you should really take care to ensure the right person represents your brand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Feel free to <\/span><a href=\"mailto:sales@sotrender.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">contact us<\/span><\/a><span style=\"font-weight: 400;\"> if you want to see how emotion recognition could help your own company. We\u2019re just one click away! \ud83d\ude42<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Interested in similar topics on artificial intelligence in marketing? Read through our other articles:<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/artificial-intelligence\/audience-topic-modeling\/\" target=\"_blank\" rel=\"dofollow noopener\">What can I learn about my audience&#8217;s interests through topic modeling?<\/a><\/li>\n<li><a href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/artificial-intelligence\/emotion-recognition-images-videos\/\" target=\"_blank\" rel=\"dofollow noopener\">What is emotion recognition and how does it work on images and videos?<\/a><\/li>\n<li><a href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/artificial-intelligence\/ai-marketing-content-strategy\/\" target=\"_blank\" rel=\"dofollow noopener\">What can AI tell me about my content strategy?<\/a><\/li>\n<\/ul>\n","protected":false},"author":131,"featured_media":8289,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - 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