{"id":51245,"date":"2020-12-09T14:22:12","date_gmt":"2020-12-09T14:22:12","guid":{"rendered":"https:\/\/www.sotrender.com\/resources\/?p=7823\/"},"modified":"2020-12-09T14:22:12","modified_gmt":"2020-12-09T14:22:12","slug":"what-is-sentiment-analysis","status":"publish","type":"knowledge_base","link":"https:\/\/www.sotrender.com\/blog\/knowledge_base\/what-is-sentiment-analysis\/","title":{"rendered":"What is sentiment analysis in social media?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Social media managers and marketers usually gauge how their social media strategy is going by checking metrics like engagement, mentions, and follower growth. However, these metrics don\u2019t reveal anything about <\/span><b>how your audience feels about your brand or your services<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><!--more--><\/p>\n<p><b>Sentiment analysis<\/b><span style=\"font-weight: 400;\"> in social media will help you gather information about your clients\u2019 or fans\u2019 feelings and perception. The general idea is that we want to analyze a piece of text, potentially a status update or a comment. We then want to create a system that can answer:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Did this user write something negative, neutral, or positive?<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">In order to find out the answer to this question, we need a program that can extract meaning from text.<\/span><\/p>\n<h2><strong>How do you analyze the sentiment of social media posts?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The first step of sentiment analysis is to transform the whole text to numbers so that it is easier for the machine to understand. This means that similar words and\/or sentences should have similar numeric representations. To learn more about how this is done, we recommend you check out <\/span><a href=\"https:\/\/developers.google.com\/machine-learning\/crash-course\/embeddings\/video-lecture\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Google\u2019s crash-course on embeddings<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After we have the numeric representation of a sentence, we still need an algorithm (for example, neural networks). Once we have a ready algorithm, we\u2019ll have the final answer about the sentiment. However, we now need to teach the algorithm what sentiment is. To do that, we need to feed the algorithm text with sentiment labels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By the end of it, the model should be able to generate output similar to this:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-7833 aligncenter\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2020\/03\/image-41.png\" alt=\"\" width=\"651\" height=\"249\" \/><\/p>\n<h2><strong>What are some situations where sentiment analysis is especially useful?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Without going into too much detail, here are just some of the ways that sentiment analysis can be helpful in managing social media profiles.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">To analyze the <strong>emotional impact your posts and actions<\/strong> have on the fans of your social media profile<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve your <strong>brand\u2019s online reputation<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Moderate comments and messages on a profile<\/strong><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Understand an <strong>audience\u2019s behavior<\/strong> online<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Learn more about your <strong>business\u2019 weakness<\/strong> (in regards to your online presence)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Respond faster to angry customers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We hope this brief introduction to sentiment analysis was useful to you. We\u2019ll be adding more explanations and blog posts that will explain how it works soon!<\/span><\/p>\n<p style=\"text-align: center;\"><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-cf46206f-0837-4169-bf6d-d36dd777719e\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-cf46206f-0837-4169-bf6d-d36dd777719e\" class=\"hs-cta-node hs-cta-cf46206f-0837-4169-bf6d-d36dd777719e\"><!-- [if lte IE 8]><\/p>\n\n\n\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/cf46206f-0837-4169-bf6d-d36dd777719e\"><img decoding=\"async\" id=\"hs-cta-img-cf46206f-0837-4169-bf6d-d36dd777719e\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/cf46206f-0837-4169-bf6d-d36dd777719e.png\" alt=\"Manage Facebook comments and messages in Sotrender\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(3842881, 'cf46206f-0837-4169-bf6d-d36dd777719e', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<h3><strong>Read more about similar topics here:<\/strong><\/h3>\n<ul>\n<li><a href=\"https:\/\/www.sotrender.com\/blog\/2019\/06\/natural-language-processing\/\" target=\"_blank\" rel=\"dofollow noopener\">Natural Language Processing: What can it do for you?<\/a><\/li>\n<li><a href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/community-management\/answer-comments-facebook-ads\/\" target=\"_blank\" rel=\"dofollow noopener\">How can I manage comments on Facebook Ads?<\/a><\/li>\n<li><a href=\"https:\/\/www.sotrender.com\/resources\/category\/knowledge-base\/\" target=\"_blank\" rel=\"dofollow noopener\">How can I report an offensive comment on Facebook?<\/a><\/li>\n<\/ul>\n","protected":false},"author":131,"featured_media":51708,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is sentiment analysis in social media? 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