{"id":2311,"date":"2017-02-19T22:11:13","date_gmt":"2017-02-19T22:11:13","guid":{"rendered":"https:\/\/www.sotrender.com\/resources\/?p=2311\/"},"modified":"2024-05-10T10:11:49","modified_gmt":"2024-05-10T08:11:49","slug":"how-to-manage-with-negative-feedback-and-comments-on-instagram","status":"publish","type":"knowledge_base","link":"https:\/\/www.sotrender.com\/blog\/knowledge_base\/how-to-manage-with-negative-feedback-and-comments-on-instagram\/","title":{"rendered":"How to manage with negative feedback and comments on Instagram?"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">When you\u2019re online, you have to handle all the feedback you get. Everything from good incoming news to negative comments. Although positive things are easy to manage, negative feedback is more difficult.<\/span><\/p>\n\n\n\n<!--more-->\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/b1ea7bd2-bb02-49cc-a97a-181fd9810e9f\"><img decoding=\"async\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/b1ea7bd2-bb02-49cc-a97a-181fd9810e9f.png\" alt=\"Start analyzing\u00a0your Instagram performance\"\/><\/a><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<p>Keep these things in mind when handling negative feedback. You might just get something good out of it.<\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Social media is treated as if it were the face of your brand. If you behave negatively, you\u2019ll be seen negatively. You have to <\/span><b>avoid offending your fans and arguing with people<\/b><span style=\"font-weight: 400;\">. Don\u2019t try to make them out to be the bad guy. You will always lose.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Someone doesn\u2019t like a photo you posted? That\u2019s ok. There is no accounting for tastes. <\/span><b>But if it offends somebody or puts your brand in a very bad light, you should immediately delete it.<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">You can\u2019t reply to everything, so don\u2019t. Select the best comments to respond to and make sure it\u2019s done yourself. Be human, not robotic.<\/span><\/li>\n\n\n\n<li><b>Never underestimate your community. <\/b><span style=\"font-weight: 400;\">They have the power to help, but also the power to ruin you. Social media crises are not a joke and can bury your business.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">And last but not least: <\/span><b>Remember the 3 H\u2019s <\/b><span style=\"font-weight: 400;\">&#8211; be <\/span><b>humorous<\/b><span style=\"font-weight: 400;\">, be <\/span><b>honest<\/b><span style=\"font-weight: 400;\">, and be <\/span><b>helpful<\/b><span style=\"font-weight: 400;\">. As a brand, this will turn your enemies into fans.<\/span><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2017\/02\/How-to-manage-with-negative-feedback-and-commentson-Instagram-1-1024x768.png\" alt=\"manage-with-negative-feedback-and-commentson-Instagram\"\/><\/figure><\/div>\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3842881\/b1ea7bd2-bb02-49cc-a97a-181fd9810e9f\"><img decoding=\"async\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3842881\/b1ea7bd2-bb02-49cc-a97a-181fd9810e9f.png\" alt=\"Start analyzing\u00a0your Instagram performance\"\/><\/a><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Read also:<\/h6>\n\n\n\n<ol>\n<li><a title=\"How do I check my Instagram activity results?\" href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/how-do-i-check-my-instagram-activity-results\/\">How do I check my Instagram activity results?<\/a><\/li>\n\n\n\n<li><a title=\"What should I post on Instagram?\" href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/what-should-i-post-on-instagram\/\">What should I post on Instagram?<\/a><\/li>\n\n\n\n<li><a title=\"Should I manage ads on Instagram alone or hire an agency?\" href=\"https:\/\/www.sotrender.com\/resources\/knowledge-base\/should-i-manage-ads-on-instagram-alone-or-hire-an-agency\/\">Should I manage ads on Instagram alone or hire an agency?<\/a><\/li>\n<\/ol>\n","protected":false},"author":81,"featured_media":51345,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to manage with negative feedback and comments on Instagram? - Sotrender Blog<\/title>\n<meta name=\"description\" content=\"When you\u2019re online, you have to handle all the feedback you get. Everything from good incoming news to negative comments. Although positive things are\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wwwprod.sotrender.com\/blog\/knowledge_base\/how-to-manage-with-negative-feedback-and-comments-on-instagram\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to manage with negative feedback and comments on Instagram? - Sotrender Blog\" \/>\n<meta property=\"og:description\" content=\"When you\u2019re online, you have to handle all the feedback you get. Everything from good incoming news to negative comments. 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