{"id":51010,"date":"2021-12-27T14:25:05","date_gmt":"2021-12-27T14:25:05","guid":{"rendered":"https:\/\/www.sotrender.com\/resources\/?p=9733\/"},"modified":"2021-12-27T14:25:05","modified_gmt":"2021-12-27T14:25:05","slug":"re-add-authorization","status":"publish","type":"faq","link":"https:\/\/www.sotrender.com\/blog\/faq\/re-add-authorization\/","title":{"rendered":"How to re-add the authorization?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It may happen that authorization, which you have added some time ago, was removed and you do not have access to your Insights data in the Sotrender app.<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">It can be caused by many things and here are the most common ones:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Changing your password on Facebook or Instagram account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Changing settings on your account.<\/span><\/li>\n<\/ol>\n<h3><b>What to do in order to re-add the authorization?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to <\/span><a href=\"https:\/\/app.sotrender.com\/en\/auth\/login\/\"><span style=\"font-weight: 400;\">Sotrender<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Click on your email address (in the right upper corner) and then<\/span> <a href=\"https:\/\/app.sotrender.com\/settings\/profiles\"><i><span style=\"font-weight: 400;\">Profiles and connections<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9735\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2021\/12\/image3-1-1.png\" alt=\"\" width=\"285\" height=\"355\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the orange \u201c+\u201d button, next to the correct platform and login with your account.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9737\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2021\/12\/image2-1-1.png\" alt=\"\" width=\"401\" height=\"167\" \/><\/p>\n<h3><b>If your Insight data still do now show up, follow the steps below:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Logout of your Sotrender account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Login to your Facebook account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to: Settings &amp; Privacy -&gt; Settings -&gt; <\/span><a href=\"https:\/\/www.facebook.com\/settings?tab=business_tools&amp;ref=settings\"><span style=\"font-weight: 400;\">Business Integrations<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remove Sotrender from Business Integrations.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9739\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2021\/12\/image16-1-1.png\" alt=\"\" width=\"959\" height=\"213\" \/><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Log back into <\/span><a href=\"https:\/\/app.sotrender.com\/en\/auth\/login\/\"><span style=\"font-weight: 400;\">Sotrender<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on your email address (in the right upper corner) and then<\/span> <a href=\"https:\/\/app.sotrender.com\/settings\/profiles\"><i><span style=\"font-weight: 400;\">Profiles and connections<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9735\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2021\/12\/image3-1-1.png\" alt=\"\" width=\"285\" height=\"355\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the orange \u201c+\u201d button, next to the correct platform and login with your account.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9737\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2021\/12\/image2-1-1.png\" alt=\"\" width=\"401\" height=\"167\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":211,"featured_media":50866,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do in order to re-add the authorization in Sotrender app?<\/title>\n<meta name=\"description\" content=\"If you do not have access to your Insights data in the Sotrender app, your authorization has been removed. 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