{"id":47559,"date":"2023-04-11T14:16:39","date_gmt":"2023-04-11T12:16:39","guid":{"rendered":"https:\/\/www.sotrender.com\/blog\/?p=47559\/"},"modified":"2023-04-11T14:16:39","modified_gmt":"2023-04-11T12:16:39","slug":"facebook-trends-marzec-2023-obsluga-klienta-w-odswiezonej-formie","status":"publish","type":"post","link":"https:\/\/www.sotrender.com\/blog\/pl\/2023\/04\/facebook-trends-marzec-2023-obsluga-klienta-w-odswiezonej-formie\/","title":{"rendered":"Facebook Trends marzec 2023 &#8211; obs\u0142uga klienta w od\u015bwie\u017conej formie"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Jak pewnie zauwa\u017cyli\u015bcie, w tym roku stawiamy na rozw\u00f3j raport\u00f3w Trends. Najpierw \u015bwiat\u0142o dzienne ujrza\u0142 <\/span><a href=\"https:\/\/www.sotrender.com\/blog\/pl\/2023\/02\/instagram-trends-styczen-2023-poznajcie-top-marki-na-instagramie\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">reaktywowany raport Instagram Trends<\/span><\/a><span style=\"font-weight: 400;\"> (kt\u00f3rego zakres ca\u0142y czas poszerzamy o nowe kategorie), <strong>a <\/strong><\/span><b>w tym miesi\u0105cu przedstawiamy zupe\u0142nie now\u0105 ods\u0142on\u0119 zestawienia <\/b><b><i>Obs\u0142uga klienta<\/i><\/b><b> w raporcie <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\" target=\"_blank\" rel=\"noopener\">Facebook Trends<\/a>.<\/b><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Gotowi by pozna\u0107 szczeg\u00f3\u0142y? Zapraszamy!\u00a0<\/span><\/p>\n<h2><b>CX Score &#8211; nowy wska\u017anik jako\u015bci obs\u0142ugi klienta\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">By\u0107 mo\u017ce cz\u0119\u015b\u0107 z Was kojarzy ju\u017c nasz wska\u017anik CX Score, kt\u00f3ry u\u017cywamy w raportach customowych. Po jego udoskonaleniu postanowili\u015bmy wykorzysta\u0107 go tak\u017ce tworz\u0105c zestawienie <\/span><i><span style=\"font-weight: 400;\">Obs\u0142uga klienta<\/span><\/i><span style=\"font-weight: 400;\"> w naszych <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/\" target=\"_blank\" rel=\"noopener\">Trendsach<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX Score znacznie lepiej ni\u017c dotychczas, i w bardziej kompleksowy spos\u00f3b, oddaje to, jak marki radz\u0105 sobie z odpowiadaniem na komentarze u\u017cytkownik\u00f3w publikowane pod postami na Facebooku.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jest to pierwsza du\u017ca r\u00f3\u017cnica &#8211; w dotychczasowym rankingu brali\u015bmy pod uwag\u0119 posty u\u017cytkownik\u00f3w na stronach marek i ich odpowiedzi na nie.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dodatkowo, CX Score jest zagregowanym (i naszym autorskim) wska\u017anikiem, kt\u00f3ry uwzgl\u0119dnia wi\u0119cej zmiennych. S\u0105 to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">szybko\u015b\u0107 odpowiedzi moderator\u00f3w (czas),<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">odsetek odpowiedzi marki na w\u0105tki komentarzy u\u017cytkownik\u00f3w pod postami,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0142\u0105czna liczba komentarzy u\u017cytkownik\u00f3w na profilu.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.sotrender.com\/resources\/pl\/faq_pl\/metryki\/jak-liczymy-cx-score\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Zobacz, jak dok\u0142adnie liczony jest CX Score.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Na podstawie tych trzech zmiennych wyliczamy wska\u017anik CX Score, kt\u00f3ry przyjmuje warto\u015bci od 0 do 100.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jak interpretowa\u0107 wyniki?<\/span><\/p>\n<div id=\"attachment_47561\" style=\"width: 811px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-47561\" class=\" wp-image-47561\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/obsluga-klienta-na-facebooku-top20-profili-marzec-2023.png\" alt=\"obs\u0142uga klienta na facebooku top20 profili, marzec 2023\" width=\"801\" height=\"801\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/obsluga-klienta-na-facebooku-top20-profili-marzec-2023.png 1000w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/obsluga-klienta-na-facebooku-top20-profili-marzec-2023-475x475.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/obsluga-klienta-na-facebooku-top20-profili-marzec-2023-768x768.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/obsluga-klienta-na-facebooku-top20-profili-marzec-2023-80x80.png 80w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><p id=\"caption-attachment-47561\" class=\"wp-caption-text\"><a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/pl_wszystkie#customercare\" target=\"_blank\" rel=\"noopener\">20 profili na Facebooku z najlepsz\u0105 obs\u0142ug\u0105 klienta<\/a>, marzec 2023<\/p><\/div>\n<p><span style=\"font-weight: 400;\">To proste &#8211; im wy\u017csza warto\u015b\u0107 wska\u017anika CX Score, tym lepiej.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na przyk\u0142ad, wska\u017anik CX Score w marcu dla profilu Tymbark wyni\u00f3s\u0142 99.87. Oznacza to, \u017ce pod k\u0105tem dzia\u0142a\u0144 moderacyjnych profil radzi\u0142 sobie lepiej od 99.87% wszystkich profili na Facebooku.\u00a0<\/span><\/p>\n<p><b>Powy\u017cej widzicie wi\u0119c 20 profili, kt\u00f3re w marcu mog\u0142y pochwali\u0107 si\u0119 najlepsz\u0105 obs\u0142ug\u0105 klienta na polskim Facebooku.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Je\u015bli chodzi o <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/zestawienie-branz#customercare\" target=\"_blank\" rel=\"noopener\">bran\u017ce<\/a>, TOP3 wygl\u0105da nast\u0119puj\u0105co:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telekomunikacja &#8211; CX Score 77.98<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Banki &#8211; CX Score 71.31<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Markety i sklepy sieciowe &#8211; CX Score 70.25<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Nie powinno by\u0107 to zaskoczeniem &#8211; telekomy i bankowo\u015b\u0107 to bran\u017ce, kt\u00f3re zawsze przyk\u0142ada\u0142y du\u017co uwagi do dzia\u0142a\u0144 moderacyjnych na Facebooku, tak\u017ce dlatego, \u017ce klienci cz\u0119sto decyduj\u0105 si\u0119 w\u0142a\u015bnie na tak\u0105 form\u0119 kontaktu z markami.\u00a0<\/span><\/p>\n<p>Zestawienie <em>Obs\u0142uga klienta<\/em>, wraz ze wska\u017anikiem CX Score, dost\u0119pne jest dla ka\u017cdej kategorii w raporcie <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/\" target=\"_blank\" rel=\"noopener\">Facebook Trends<\/a>.<\/p>\n<h2><b>Ulubione rysunki Polak\u00f3w (i nie tylko)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Chyba nie ma internauty kt\u00f3ry cho\u0107 raz nie natkn\u0105\u0142by si\u0119 na rysunki od Andrzej Rysuje, a w minionym miesi\u0105cu jego prace wyj\u0105tkowo skrad\u0142y serca facebookowicz\u00f3w.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trafne? Zabawne? Kontrowersyjne? Z pewno\u015bci\u0105 anga\u017cuj\u0105ce!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">W kategorii <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/kultura\" target=\"_blank\" rel=\"noopener\">Kultura i sztuka<\/a>, na dwana\u015bcie najlepszych post\u00f3w miesi\u0105ca, a\u017c 4 zosta\u0142y opublikowane na profilu Andrzej Rysuje.<\/span><\/p>\n<div id=\"attachment_47563\" style=\"width: 811px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-47563\" class=\" wp-image-47563\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-najlepsze-posty-facebook-marzec-2023.png\" alt=\"facebook, marzec 2023, najlepsze posty w kategorii kultura\" width=\"801\" height=\"390\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-najlepsze-posty-facebook-marzec-2023.png 1932w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-najlepsze-posty-facebook-marzec-2023-475x231.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-najlepsze-posty-facebook-marzec-2023-768x374.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-najlepsze-posty-facebook-marzec-2023-1536x747.png 1536w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><p id=\"caption-attachment-47563\" class=\"wp-caption-text\"><a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/kultura#best_posts\" target=\"_blank\" rel=\"noopener\">Najlepsze posty w kategorii Kultura i sztuka<\/a> w marcu 2023 na Facebooku<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Tym samym, <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/kultura\" target=\"_blank\" rel=\"noopener\">w kategorii Kultura i sztuka<\/a>, profil rysownika znalaz\u0142 si\u0119 na drugim miejscu w zestawieniu Zaanga\u017cowanie oraz Aktywni u\u017cytkownicy.\u00a0<\/span><\/p>\n<div id=\"attachment_47565\" style=\"width: 812px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-47565\" class=\" wp-image-47565\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-aktywni-uz\u0307ytkownicy-facebook-marzec-2023.png\" alt=\"kultura i sztuka, aktywni uz\u0307ytkownicy, facebook, marzec 2023\" width=\"802\" height=\"175\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-aktywni-uz\u0307ytkownicy-facebook-marzec-2023.png 1964w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-aktywni-uz\u0307ytkownicy-facebook-marzec-2023-475x104.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-aktywni-uz\u0307ytkownicy-facebook-marzec-2023-768x167.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/kultura-i-sztuka-aktywni-uz\u0307ytkownicy-facebook-marzec-2023-1536x335.png 1536w\" sizes=\"(max-width: 802px) 100vw, 802px\" \/><p id=\"caption-attachment-47565\" class=\"wp-caption-text\">Kultura i sztuka, Aktywni uz\u0307ytkownicy | Facebook, marzec 2023<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Inn\u0105 grafik\u0105, kt\u00f3ra w marcu zdoby\u0142a uznanie (i zaanga\u017cowanie) facebookowicz\u00f3w z ca\u0142ego \u015bwiata, by\u0142a grafika na profilu 11vs11.art, za kt\u00f3rym stoi Tomasz Brusik z Rysuj\u0119 fejsbuki.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Grafika przedstawiaj\u0105ca poczynania norweskiego pi\u0142karza Erlinga Haalanda, i stoj\u0105ce przed nim wyzwania na ten sezon, by\u0142a drugim najlepszym postem w kategorii <a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/media\/sport_media\" target=\"_blank\" rel=\"noopener\">Media sportowe<\/a>.\u00a0<\/span><\/p>\n<div id=\"attachment_47567\" style=\"width: 809px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-47567\" class=\" wp-image-47567\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/Najlepsze-posty-w-kategorii-Media-sportowe-Facebook-marzec-2023.png\" alt=\"Najlepsze posty w kategorii Media sportowe w marcu na facebooku\" width=\"799\" height=\"388\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/Najlepsze-posty-w-kategorii-Media-sportowe-Facebook-marzec-2023.png 1924w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/Najlepsze-posty-w-kategorii-Media-sportowe-Facebook-marzec-2023-475x231.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/Najlepsze-posty-w-kategorii-Media-sportowe-Facebook-marzec-2023-768x373.png 768w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/Najlepsze-posty-w-kategorii-Media-sportowe-Facebook-marzec-2023-1536x746.png 1536w\" sizes=\"(max-width: 799px) 100vw, 799px\" \/><p id=\"caption-attachment-47567\" class=\"wp-caption-text\"><a href=\"https:\/\/www.sotrender.com\/trends\/facebook\/poland\/202303\/media\/sport_media\" target=\"_blank\" rel=\"noopener\">Najlepsze posty w kategorii Media sportowe<\/a> | Facebook, marzec 2023<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Tym samym, profil 11vs11.art awansowa\u0142 a\u017c o 49 pozycji w rankingu Aktywnych u\u017cytkownik\u00f3w i uplasowa\u0142 si\u0119 na wysokim 15. miejscu.\u00a0<\/span><\/p>\n<h2><b>Stabilne koszty reklamowe<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Na koniec, szybkie spojrzenie na koszty reklamowe w ekosystemie Meta w marcu.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na tym polu by\u0142o do\u015b\u0107 spokojnie i stabilnie:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u015bredni CPC wyni\u00f3s\u0142 78 gr (w lutym 72 gr),<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u015bredni CPM wyni\u00f3s\u0142 7 z\u0142 01 gr (<\/span><a href=\"https:\/\/www.sotrender.com\/blog\/pl\/2023\/03\/facebook-trends-luty-2023\/\"><span style=\"font-weight: 400;\">w lutym 6 z\u0142 59 gr<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Odnotowali\u015bmy jednak lekki wzrost je\u015bli chodzi o \u0142\u0105czn\u0105 warto\u015b\u0107 wydatk\u00f3w na reklam\u0119.\u00a0<\/span><\/p>\n<div id=\"attachment_47569\" style=\"width: 811px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-47569\" class=\" wp-image-47569\" src=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/spend_score-marzec-2023.png\" alt=\"miesi\u0119czna warto\u015b\u0107 wydatk\u00f3w na reklam\u0119 na facebooku, marzec 2023 \" width=\"801\" height=\"467\" srcset=\"https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/spend_score-marzec-2023.png 1200w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/spend_score-marzec-2023-475x277.png 475w, https:\/\/www.sotrender.com\/blog\/wp-content\/uploads\/2023\/04\/spend_score-marzec-2023-768x448.png 768w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><p id=\"caption-attachment-47569\" class=\"wp-caption-text\">Miesi\u0119czna warto\u015b\u0107 wydatk\u00f3w na reklam\u0119 na Facebooku, marzec 2023<\/p><\/div>\n<p><span style=\"font-weight: 400;\">To wszystko w tym miesi\u0105cu, ju\u017c za kilka dni zapraszamy na marcowy raport <\/span><a href=\"https:\/\/www.sotrender.com\/trends\/instagram\/poland\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Instagram Trends<\/span><\/a><span style=\"font-weight: 400;\">!\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jak pewnie zauwa\u017cyli\u015bcie, w tym roku stawiamy na rozw\u00f3j raport\u00f3w Trends. Najpierw \u015bwiat\u0142o dzienne ujrza\u0142 reaktywowany raport Instagram Trends (kt\u00f3rego zakres ca\u0142y czas poszerzamy o nowe kategorie), a w tym miesi\u0105cu przedstawiamy zupe\u0142nie now\u0105 ods\u0142on\u0119 zestawienia Obs\u0142uga klienta w raporcie Facebook Trends.<\/p>\n","protected":false},"author":89,"featured_media":47575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1797,2125,2275],"tags":[771,2307],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Facebook Trends marzec 2023 - obs\u0142uga klienta w od\u015bwie\u017conej formie<\/title>\n<meta name=\"description\" content=\"Poznaj profile z najlepsz\u0105 obs\u0142ug\u0105 klienta na polskim Facebooku. 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